Planning and developing tourism within a public sector quagmire: Lessons from and for small countries

Devine, Adrian; Devine, Frances

doi:10.1016/j.tourman.2010.11.004

Cited by 41 publications

(29 citation statements)

References 11 publications

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“…Within tourism it can be defined as "the workforce in the businesses in which tourists spend their money" (Andriotis & Vaughan, 2004: 69), with the caveats that some tourism industry employees work in organisations that provide free-to-user services, for example visitor information centres/convention bureaux (see Devine & Devine, 2011), some work in nonremunerated positions as volunteers (Holmes et al, 2010;Terry, 2014) and that organisations need to be seen in somewhat broader terms than just at the level of the firm.…”

Section: Clarifying the Definition Of 'Workforce'mentioning

confidence: 99%

Tourism workforce research: A review, taxonomy and agenda

Baum

Kralj

Robinson

et al. 2016

Annals of Tourism Research

216

128

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This paper offers a critical review, purview and future view of 'workforce' research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level framework into which we map the five pervasive themes from our systematic review across a 10 year period (2005-2014). A critique of the literature, following a 'representations' narrative, culminates in the modelling of a tourism workforce taxonomy, which we propose should guide the acknowledgement and advancement of more holistic tourism workforce knowledge development.

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Section: Clarifying the Definition Of 'Workforce'mentioning

confidence: 99%

Tourism workforce research: A review, taxonomy and agenda

Baum

Kralj

Robinson

et al. 2016

Annals of Tourism Research

216

128

View full text Add to dashboard Cite

show abstract

“…A partir da abordagem teórico-conceitual, percebeu-se que os modelos sistêmicos em turismo incluem, entre outras questões, a importância do planejamento para melhorar a eficiência, bem como a responsabilidade social e a sustentabilidade dos destinos (Devine & Devine, 2011;Gössling, Scott, Hall, Ceron, & Dubois, 2012;Johnson & Sieber, 2011;Padin, 2012). Observou-se, da mesma forma, que os sistemas de turismo não se apresentaram, necessariamente, de forma linear e previsível, tornando difícil o planejamento preciso (Farrell & Twining-Ward, 2004;McKercher, 1999).…”

Section: Análise De Resultadosunclassified

Modelos de Avaliação de Destinos Turísticos

2019

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Este artigo propõe uma leitura contextualizada dos modelos de avaliação de destinos turísticos e de seu percurso evolutivo. Desta forma, é realizada uma análise crítica em relação à aplicabilidade e aos principais aspectos observados dos modelos selecionados para o estudo: Leiper; Butler; Mathieson e Wall; Gunn, Mill e Morrison; Boullón; Beni; e Alvares. Como metodologia de pesquisa, utilizou-se a técnica de análise de conteúdo de Bardin. A partir desta pesquisa, observou-se que as teorias de avaliação de destinos turísticos propõem uma análise muito mais indutiva do que assertiva do percurso de desenvolvimento turístico. Por fim, concluiu-se que novas pesquisas são necessárias para aprimorar os modelos existentes, assim como para o estabelecimento de novos modelos passíveis de avaliar o processo de evolução do turismo, a partir da diversidade e da particularidade inerente a cada destino turístico.

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“…Resources dedicated to tourism development are largely provided by government departments. Given the diverse nature of tourism, resource allocation for tourism is likely to take a multi-sectoral approach (Panyik et al, 2011) with contributions from national, regional and local agencies (Devine and Devine, 2011).…”

Section: Resource Allocationmentioning

confidence: 99%

“…Similarly, there may be more than one department with a resource budget for tourism, yet the various departments are described as failing to communicate in terms of how this funding is used. As a result, the coordination of funding is 'messy' and prone to inefficiencies (Devine and Devine 2011). Resource allocation is influenced by the strength of strategic orientation, and subsequently impacts upon other strategic functions, such as product service development.…”

Section: Resource Allocationmentioning

confidence: 99%

Strategic marketing planning for heritage tourism: a conceptual model and empirical findings from two emerging heritage regions

McCamley

Gilmore

2016

Journal of Strategic Marketing

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This paper examines the process of strategic marketing planning for heritage tourism; an inherently complex and fragmented system, requiring a coordinated approach among a range of stakeholders. A conceptual model, detailing key stakeholders and specific strategic functions, as well as a prescribed method of coordination, is presented. Two regions were investigated using a qualitative methodology, which examined five strategic documents and consisted of depth interviews with 11 key informants from the tourism industry. Key findings indicate that weak coordination, in terms of strategic marketing planning, has negative implications for heritage tourism marketing concerning four key strategic functions; strategic orientation, resource allocation, product service development and destination promotion. The paper emphasises the importance of strategic marketing planning for each function and considers the role of the public sector in terms of providing strategic direction. Furthermore, the paper highlights the potential difficulties of engaging in heritage tourism development in a non-traditional destination.

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Planning and developing tourism within a public sector quagmire: Lessons from and for small countries

Cited by 41 publications

References 11 publications

Tourism workforce research: A review, taxonomy and agenda

Tourism workforce research: A review, taxonomy and agenda

Modelos de Avaliação de Destinos Turísticos

Strategic marketing planning for heritage tourism: a conceptual model and empirical findings from two emerging heritage regions

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