Place attachment to pseudo establishments: An application of the stimulus-organism-response paradigm to themed hotels

Sun, Jia; Chen, Po‐Ju; Ren, Lianping; Shih, Erin Hui-Wen; Ma, Caiwei; Wang, Han; Ha, Nhu-Hang

doi:10.1016/j.jbusres.2020.10.005

Cited by 54 publications

(52 citation statements)

References 59 publications

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“…Furthermore, this study confirms earlier findings based on place identity theory, suggesting that one credible source can enhance the credibility of other connected sources and improve their overall image (Ramkissoon et al , 2013; Brocato et al , 2015; Woosnam et al , 2018). These results again support the previous findings on other PED constructs and confirm the importance of PED components in place identity theory (Johnson et al , 2015; Sun et al , 2021).…”

Section: Theoretical and Managerial Implicationssupporting

confidence: 91%

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

Khaneja¹,

Hussain

Melewar

et al. 2022

QMR

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Purpose This study aims to use place identity theory to examine the concept of physical environment design (PED) and its effects on consumers’ emotional well-being (EWB) dimensions such as sensorium, behaviour and happiness. Design/methodology/approach The authors used a qualitative approach. Thirty interviews were conducted among participants drawn from the city of London, which is one of the flourishing and world’s most famous international trade centre, providing paramount access to the global market. The data was analysed using thematic analysis. Findings The findings suggest that PED is defined precisely using the terms like atmosphere, appealing, attractive, impressing, inviting, ambient, compelling and design cues. The findings also suggest that PED has a positive effect on consumers’ sensorium, behaviour and happiness. However, these effects are lower when the retail stores have unwelcoming themes than when they have mesmerising PED. The different names can also be advantageous, specifically when online shopping dominates today’s retail industry. The findings also illustrate that the theoretical model used in this study is valid and suggest that PED has positive effects on consumers’ sensorium, behaviour and happiness. Originality/value To the best of the authors’ knowledge, while other authors tried to identify the effect of PED on consumers buying behaviour, this study is the first one to show how PED effects consumers’ sensorium, behaviour and happiness. The results of personal interviews highlight the importance of design elements and a gap in the application of novel elements to improve consumers’ sensorium, behaviour and happiness.

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Section: Theoretical and Managerial Implicationssupporting

confidence: 91%

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

Khaneja¹,

Hussain

Melewar

et al. 2022

QMR

View full text Add to dashboard Cite

show abstract

“…Alongside this trend, different types of theme hotels have been widely recognized by customers, for instance, Disneyland hotel for family with children entertainment, W and Aloft hotels for lifestyle, Bulgari and Armani hotels for super luxury, green hotels, etc. Theme hotels with different themes or cultural backgrounds have attracted different customers with different purposes [9].…”

Section: Introductionmentioning

confidence: 99%

Customer Experience and Satisfaction of Disneyland Hotel through Big Data Analysis of Online Customer Reviews

Zhang

Kim

2021

Sustainability

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Online customer reviews have become a significant information source for scholars and practitioners to understand customer experience and its association with their satisfaction to maintain the sustainable development of relative industries. Thus, this study attempted to find the underlying dimensionality in online customer reviews reflecting customers experience in the Hong Kong Disneyland hotel and identified its relationship with customer satisfaction. Semantic network analysis by Netdraw and factor analysis and linear regression analysis by SPSS 26.0 (IBM, New York, NY, USA) were applied for data analysis. As a result, 70 keywords with high frequency were extracted, and their connection to each other was calculated based on their centralities. Consequently, seven factors were explored by exploratory factor analysis, and moreover, three factors, “Family Empathy”, “Value”, and “Food Quality”, were testified to be negatively related to customer satisfaction. The findings of this study, to a great extent, could be utilized as a research scheme for future research to investigate theme hotels with big data analytics of online customer reviews. More importantly, some new insights and practical implications for the future research and industry development were provided and discussed as well.

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“…In the food and beverage services, studies have examined several environmental stimuli cues that may activate the positive/negative emotions and behavioral responses among customers. Social clues such as positive interactions between guests and employees may directly affect pleasant arousal (i.e., positive emotional states towards an establishment) and lead to positive post-visit evaluations of hotels and restaurants ( Sun et al 2021 ). Ambient aspects of the retail environment (e.g., cleanliness, layout) may also lead to consumers’ positive experiences (e.g., relaxation, tranquility) which in turn, could influence consumers’ impulsive purchases ( Chang et al, 2011 ).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Leveraging data analytics to understand the relationship between restaurants’ safety violations and COVID-19 transmission

Huang

Velasco

Farhangi

et al. 2022

International Journal of Hospitality Management

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Place attachment to pseudo establishments: An application of the stimulus-organism-response paradigm to themed hotels

Cited by 54 publications

References 59 publications

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

Customer Experience and Satisfaction of Disneyland Hotel through Big Data Analysis of Online Customer Reviews

Leveraging data analytics to understand the relationship between restaurants’ safety violations and COVID-19 transmission

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