“…Second, variability in physicians' communication and perceptions may be related to the patients' demographic characteristics. Even the most well-meaning and egalitarian physicians may have stereotypes or biases based on a patient's demographic status (Burgess, Fu & Van Ryn, 2004;Van Ryn, Burgess, Malat & Griffin, 2006). Racial bias, in particular, has been implicated in research showing that some physicians associate more negative attributes (e.g., non-compliant, less intelligent, more likely to abuse drugs and alcohol) to minority and less educated patients (Van Ryn & Burke, 2000), perceptions that in turn may affect physicians' informativeness (Amir, 1987) and medical decision-making (Krupat, Irish, Kasten, Freund, Burns, Moskowitz et al 1999;Schulman, Berlin, Harless, Kerner, Sistrunk, Gersh et al 1999).…”