Phases of quality development: Concluding with the concept of quality 5.0

Abstract

This paper presents the stages of quality development. Every industrial revolution had an impact on the concept of quality, improving and advancing its concept. The emphasis is on Quality 4.0 and Quality 5.0, the concepts of which were formed under the influence of modern technologies. Based on the concept of Quality 4.0, presented by other authors, and the clear differences between the Fourth and Fifth Industrial Revolutions, this paper presents the concept of Quality 5.0, which is considered to be the highest form of quality in the modern era.

The Quality 5.0 model in the function of production personalization and user satisfaction

“…Međutim, one organizacije koje su realizovale uvođenje Kvaliteta 4.0, moći će lakše da uvedu Kvalitet 5.0, od onih koje to još uvek nisu uspele. Kao jedno od potencijalnih rešenja za uspešno implementiranje Kvaliteta 4.0, a što se može upotrebiti i za Kvalitet 5.0, jeste angažovanja konsultantskih organizacija, koje na tržištu nude savetodavne usluge stručnih lica sa relevantnim iskustvom [41].…”