The Quality 5.0 model in the function of production personalization and user satisfaction

Abstract

Every industrial revolution represents a sudden burst, which sets off an avalanche of changes and novelties. The Fourth and Fifth revolutions were marked by the development and use of innovative technology, which permanently changed the way business systems function. Within Industry 4.0, the positive impact of technology on quality performance was discovered, and Industry 5.0 focused that impact on creating personalized products and increasing customer satisfaction. The importance of this work is reflected in the conceptual model of Quality 5.0, which theoretically and illustrated presents the most important features in the service of satisfaction of interested parties.

"Improve" and "Control" tools in assembly of micro components: A case study

“…In order to maintain the quality of the process, it is necessary to adapt the methods of quality assurance to the process, and instead of the classic final quality check, it is necessary to prevent the occurrence of quality deviation by analysing the various data supplied by production process and customer feedback [7]. Initiatives for quality improvement are supposed to be ground-breaking methods that produce results [8], [9]. Quality tools are an important instrument for improving business performance and they are classified into three primary groups according TEHNIKA -KVALITET IMS, STANDARDIZACIJA I METROLOGIJA 23 (2023) 5…”