Personnel management in hotels — some empirical observations

A coincidence of needs?

“…They tolerate low pay and exploitative employers as part of the price of their degree. The poor HR practices in hotels and catering have been documented (Kelliher and Johnson, 1987;Lucas, 1996;Price, 1993Price, , 1994, and our investigations show that retailing is very similar in its treatment of part-time workers. Ritzer, (1996) speaking about McDonald's, comments that as long as there is a steady supply of people willing to work in such settings for even just a few months, these employers will not do much about their working conditions.…”

A coincidence of needs?

“…They tolerate low pay and exploitative employers as part of the price of their degree. The poor HR practices in hotels and catering have been documented (Kelliher and Johnson, 1987;Lucas, 1996;Price, 1993Price, , 1994, and our investigations show that retailing is very similar in its treatment of part-time workers. Ritzer, (1996) speaking about McDonald's, comments that as long as there is a steady supply of people willing to work in such settings for even just a few months, these employers will not do much about their working conditions.…”

HRM in UK hotels: a focus on commitment

“…considerable emphasis continues to be placed on the recruitment and training functions, the areas which dominated a decade ago (1997, p. 330). and in their earlier work (Kelliher and Johnson, 1987):…”

Human resource management approaches in Spanish hotels: An introductory analysis

“…Many empirical studies illustrate the poor conditions of employment in the tourism and hospitality sector, suggesting that there is little adoption of an HRM philosophy in hotels and providing little evidence of human resources being seen as a source of competitive advantage (Kelliher and Johnson, 1997;Kelliher and Perrent, 2001;McGunnigle and Jameson, 2000;Wilton, 2008;Smith et al, 2011). By countries, the United Kingdom is one of the most studied cases.…”

A coincidence of needs?

“…They tolerate low pay and exploitative employers as part of the price of their degree. The poor HR practices in hotels and catering have been documented (Kelliher and Johnson, 1987;Lucas, 1996;Price, 1993Price, , 1994, and our investigations show that retailing is very similar in its treatment of part-time workers. Ritzer, (1996) speaking about McDonald's, comments that as long as there is a steady supply of people willing to work in such settings for even just a few months, these employers will not do much about their working conditions.…”

HRM in UK hotels: a focus on commitment

“…considerable emphasis continues to be placed on the recruitment and training functions, the areas which dominated a decade ago (1997, p. 330). and in their earlier work (Kelliher and Johnson, 1987):…”

Human resource management approaches in Spanish hotels: An introductory analysis

“…Many empirical studies illustrate the poor conditions of employment in the tourism and hospitality sector, suggesting that there is little adoption of an HRM philosophy in hotels and providing little evidence of human resources being seen as a source of competitive advantage (Kelliher and Johnson, 1997;Kelliher and Perrent, 2001;McGunnigle and Jameson, 2000;Wilton, 2008;Smith et al, 2011). By countries, the United Kingdom is one of the most studied cases.…”

A coincidence of needs?

“…They tolerate low pay and exploitative employers as part of the price of their degree. The poor HR practices in hotels and catering have been documented (Kelliher and Johnson, 1987;Lucas, 1996;Price, 1993Price, , 1994, and our investigations show that retailing is very similar in its treatment of part-time workers. Ritzer, (1996) speaking about McDonald's, comments that as long as there is a steady supply of people willing to work in such settings for even just a few months, these employers will not do much about their working conditions.…”

HRM in UK hotels: a focus on commitment

“…considerable emphasis continues to be placed on the recruitment and training functions, the areas which dominated a decade ago (1997, p. 330). and in their earlier work (Kelliher and Johnson, 1987):…”

Human resource management approaches in Spanish hotels: An introductory analysis

“…Many empirical studies illustrate the poor conditions of employment in the tourism and hospitality sector, suggesting that there is little adoption of an HRM philosophy in hotels and providing little evidence of human resources being seen as a source of competitive advantage (Kelliher and Johnson, 1997;Kelliher and Perrent, 2001;McGunnigle and Jameson, 2000;Wilton, 2008;Smith et al, 2011). By countries, the United Kingdom is one of the most studied cases.…”