Personalizing Interactions with Information Systems

Abstract

Personalization constitutes the mechanisms and technologies necessary to customize information access to the end-user. It can be defined as the automatic adjustment of information content, structure, and presentation tailored to the individual. In this chapter, we study personalization from the viewpoint of personalizing interaction. The survey covers mechanisms for information-finding on the web, advanced information retrieval systems, dialogbased applications, and mobile access paradigms. Specific emphasis is placed on studying how users interact with an information system and how the system can encourage and foster interaction. This helps bring out the role of the personalization system as a facilitator which reconciles the user's mental model with the underlying information system's organization. Three tiers of personalization systems are presented, paying careful attention to interaction considerations. These tiers show how progressive levels of sophistication in interaction can be achieved. The chapter also surveys systems support technologies and niche application domains.

Personalization dimensions: A conceptual model for personalized information systems

“…PA is said to be explicit or reactive if user provide information, or make choices, that will allow the system to adapt. For example, the user fills an electronic form stating his reading preferences [2], [3].…”

Examining a Bayesian Approach to Personalizing Context Awareness in Ubiquitous Computing Environments

“…This idea has been proposed in personalized information systems and goal-driven theories for information-related-activity in context user-modeling [9,17]. This idea has been proposed in personalized information systems and goal-driven theories for information-related-activity in context user-modeling [9,17].…”

User Satisfaction with Personalised Internet Applications

“…The content is customised to the individual personal preferences of the user. Perugini and Ramakrishnan (2002) defined personalisation as the automatic adaptation of information content, structure or presentation to the preferences of the individual user. Similarly, Blom (2002) and Perugini & Ramakrishnan (2002) classified personalisation as a process that increases individual relevance by changing the content, structure, functionality, presentation (interface) or distinctiveness of a system.…”

“…Perugini and Ramakrishnan (2002) defined personalisation as the automatic adaptation of information content, structure or presentation to the preferences of the individual user. Similarly, Blom (2002) and Perugini & Ramakrishnan (2002) classified personalisation as a process that increases individual relevance by changing the content, structure, functionality, presentation (interface) or distinctiveness of a system. Adomavicius and Tuzhilin (2005a) named as examples of possible personalisation strategies: personalised content (pages or links), product and service recommendations or personalised information services.…”