“…relation to more basic variables, such as demographic data (e.g., age and gender; Cohen, 1993), personality traits (Griffin, 2001), and cognitive ability (Ganzach, 1998). While some traits are reliably associated with specific work-related indicators (e.g., conscientiousness and job satisfaction; Salgado, 1997), they typically account for a relatively small amount of the total variance (Furnham & Miller, 1996;Furnham, Petrides, Jackson, & Cotter, 2002). In their search for individual difference variables with widespread implications and strong predictive power in the workplace, researchers and theorists recently turned their attention to the concept of emotional intelligence (EI; Abraham, 1999;Dulewicz & Higgs, 2000;Fox & Spector, 2000;Goleman, 1998;Jordan, Ashkanasy, & Hartel, 2002;Wolff, Pescosolido, & Druskat, 2002;Wong & Law, 2002).…”