Perkembangan Teknologi Dan Kualitas Pelayanan Nasabah Pada Baitul Maal Wa Tamwil Latansa Gontor

Abstract

This study aims to determine the effect of technological developments oncustomer service at BMT Latansa Gontor. BMT Latansa Gontor is one of thefinancial institutions that runs its business activities always prioritizing thesatisfaction of its customers, including serving people who want to apply for fundingor save their assets. Various facilities have been offered by BMT Latansa Gontorto make it easier to carry out customer transactions. The services provided byBMT Latansa by following technological developments are not as sophisticatedand as advanced as other Islamic Financial Institutions. But the best service tocustomers is the core of the application of current technological developments.Where most of the Latansa Gontor BMT customers have a background that isnot too middle to upper so that the development of technology and servicesprovided at this time can influence and improve services for Latansan GontorBMT customers. Where the service makes it easier for their affairs and alsoincreases the quality of service to BMT Latansa Gontor customers.

A Conceptual Model of Ethical Service Compliance and Culture for Banking Sector

“…Therefore, the demand for service quality becomes a challenge in an effort to meet the expectations of all parties. In addition, the increasingly complex development of the business world has resulted in the accumulation of economic transactions that cannot be separated from banking services (Fahmi & Wibowo, 2020). With the increasing level of dependence on banking services, there is a gap in ethical behaviour and service culture in every level of the individuals involved in it.…”