Performance measurement in the networked context of convention and visitors bureaus (CVBs)

Baldo, Mara Del

doi:10.1016/j.annals.2018.12.004

Cited by 9 publications

(4 citation statements)

References 83 publications

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“…Another prominently researched topic that emerged was the use of BSC as a framework to construct performance measurement tools that aided website evaluation of destination management organizations ( Feng et al, 2003 ), convention and visitor bureaus ( Kim and Njite, 2009 ; Myung et al, 2005 ; Stepchenkova et al, 2010 ), national tourism organizations ( Douglas and Mills, 2004 ), bed and breakfast (B&Bs) ( Kline et al, 2004 ), small wineries ( Yuan et al, 2004 ), and hotels ( Kim et al, 2014 ; Kim and Kim, 2010 ). While researchers have actively used BSC as a framework for website evaluation, another study by Aureli and Del Baldo (2019) did not find a widespread use of BSC amongst convention bureaus in Italy.…”

Section: Overview and Analysis Of Included Studiesmentioning

confidence: 97%

Balanced scorecard in the hospitality and tourism industry: Past, present and future

Fatima

Elbanna

2020

International Journal of Hospitality Management

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Highlights The extant research on balanced scorecard (BSC) in the hospitality and tourism industry. The trends and effectiveness of balanced scorecard (BSC). How to develop the understanding and practice of balanced scorecard (BSC). Balanced scorecard (BSC) is a key component in developing sustainable tourism. Balanced scorecard (BSC) contributes to the development of new tourism management.

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Section: Overview and Analysis Of Included Studiesmentioning

confidence: 97%

Balanced scorecard in the hospitality and tourism industry: Past, present and future

Fatima

Elbanna

2020

International Journal of Hospitality Management

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“…Falk (2013) shows that for ski operators, the important survival determining factors are the elevation of the ski areas, size, early adoption of snowmaking facilities, and local competition. In the field of exhibition research, previous studies examine the economic impact of the MICE industry (Jones & Li, 2015), the performance of convention bureaus (Aureli & Del Baldo, 2019), the attractive attributes of a hosting city (Crouch, Del Chiappa, & Perdue, 2019;Jin & Weber, 2016), convention site selection and others. However, we still know very little about the determining factors concerning the survival of exhibitions, particularly in one of the world's largest exhibition markets, China.…”

Section: Introductionmentioning

confidence: 99%

Key survival factors in the exhibition industry

Lin

Hui

2020

International Journal of Hospitality Management

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“…The measurement and evaluation of the effectiveness of such organizations as RTOs are essential (Manoharan and Singal, 2019) – at least, but not exclusively – for a proper public sector transformation (Frączkiewicz-Wronka, 2010) with the increasingly widespread call for reliance on non-financial measures of effectiveness (Bielski, 2004). This is also because public organizations and their authorities are subject to intense political influences (Aureli and Del Baldo, 2019; Frączkiewicz-Wronka, 2010).…”

Section: Introductionmentioning

confidence: 99%

Human resources management as a factor determining the organizational effectiveness of DMOs: a case study of RTOs in Poland

Fedyk

Sołtysik

Oleśniewicz

et al. 2021

IJCHM

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Purpose This study aims to investigate the human resources management of regional tourism organizations (RTOs) in Poland as a condition for organization effectiveness and presents a model of RTO operation in destination management organizations for improved effectiveness. Design/methodology/approach The study was of qualitative nature because of the scope of the examined features and analyses of RTO effectiveness (here in relation to human resources). The research involved the following stages: desk research of secondary sources, pilot diagnostic survey and diagnostic survey proper, qualitative and statistical analyses. First, an analysis of secondary sources regarding conditions of RTO operation effectiveness took place. Next, a questionnaire was used to collect empirical data from 137 respondents from the same 13 group types, in equal numbers from each organization in the entire population of 16 RTOs. Findings The research identified 197 organizational effectiveness variables, in four feature groups: the effectiveness of statutory and economic objectives, stakeholders’ benefits from cooperating with RTOs and general characteristics of RTO operation effectiveness. The findings suggest that the characteristics of RTO employees influence organizational effectiveness, especially from the perspective of the organization’s stakeholders. There is a need for strong support for RTO employee structures as a measure to raise organization effectiveness. Practical implications Specific human resources practices are identified for the effectiveness of non-enterprise organizations (employee character and structure) that constitute an essential component of the management system at regional and national levels. New directions for RTO operations are also proposed. Originality/value The study fills a substantial and identified knowledge gap in assessing organization effectiveness level against the quality characteristics of RTO human resources. The analysis allowed the creation of a multidimensional and universal model of RTO effectiveness investigation, which facilitates comparative analysis of organizations despite their strong diversity. It can be implemented in assessing the effectiveness of other non-enterprise organizations in the context of tourism.

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Performance measurement in the networked context of convention and visitors bureaus (CVBs)

Cited by 9 publications

References 83 publications

Balanced scorecard in the hospitality and tourism industry: Past, present and future

Balanced scorecard in the hospitality and tourism industry: Past, present and future

Key survival factors in the exhibition industry

Human resources management as a factor determining the organizational effectiveness of DMOs: a case study of RTOs in Poland

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