2010
DOI: 10.1002/hpm.951
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Performance measurement in mental health care: present situation and future possibilities

Abstract: This paper describes performance measurement and its indicators for mental health care services. Performance measurement can serve several goals such as accountability, quality improvement and performance management. For all three purposes structure, process and outcome indicators should be measured. Literature was retrieved from Medline and PsychInfo in order to see which performance indicators were used for the three purposes of performance measurement in mental health care. The indicators were classified in… Show more

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Cited by 25 publications
(51 citation statements)
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“…In general, this study's results for MESUDS KPIs are in line with the relationships previously outlined by other studies evaluating KPIs for mental health -15 - (Baars et al, 2010;Lauriks et al, 2012). There are no major discrepancies in the indicators used; the majority of KPIs assess care processes and outcomes, are applicable to general diagnoses, and can be collected through administrative data (Baars et al, 2010;Lauriks et al, 2012). Although similar relationships have been identified, there are likely differences in the raw number classifications in Table 2 as compared to the similar analysis performed by Lauriks et al (Lauriks et al, 2012) for mental health indicators.…”
Section: Discussionsupporting
confidence: 91%
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“…In general, this study's results for MESUDS KPIs are in line with the relationships previously outlined by other studies evaluating KPIs for mental health -15 - (Baars et al, 2010;Lauriks et al, 2012). There are no major discrepancies in the indicators used; the majority of KPIs assess care processes and outcomes, are applicable to general diagnoses, and can be collected through administrative data (Baars et al, 2010;Lauriks et al, 2012). Although similar relationships have been identified, there are likely differences in the raw number classifications in Table 2 as compared to the similar analysis performed by Lauriks et al (Lauriks et al, 2012) for mental health indicators.…”
Section: Discussionsupporting
confidence: 91%
“…This highlights that lack of key accepted definitions is one of the reasons why KPI development for MESUDS lags behind other conditions (Addington et al, 2010;Baars et al, 2010;Kilbourne et al, 2010;Waraich et al, 2010). KPI targets for MESUDS continue to vary across the different systems, reflecting the respective local definitions and interests of the systems (Lauriks et al, 2012).…”
Section: Discussionmentioning
confidence: 99%
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“…On the one hand, economic and financial factors have actually become central to the new approach, and on the other hand, as the players liable to circulate new knowledge are becoming increasingly numerous, this knowledge becomes increasingly heterogeneous. Contrary to what has been observed through the international literature (Baars et al ., ), few outcome indicators are included in the planning or the decision‐making process.…”
Section: Discussionmentioning
confidence: 99%
“…Neste sentido, pode-se chamar a atenção para o fato de que o uso intensivo de mão de obra encontra-se dentre os aspectos marcantes ao longo deste processo de gestão, no que diz respeito a este setor (MATTEO, 2009;YOUNG et al, 2010 O cenário da gestão de desempenho encontra-se marcado pelo forte apoio e dependência em relação à disponibilidade de dados, fatos e informações, como base para os processos de tomada de decisão (BAARS et al, 2010 …”
Section: Conceitos E Características Dos Processos Gerais De Gestão Eunclassified