Performance measurement in a quality management system

Abstract

Certification to quality assurance standards has become a must for many construction companies nowadays to be able to survive in highly competitive market.Companies face some difficulties while deploying a quality management system. On the other hand and from resource management point of view, resource utilization should be optimized both in company and its projects. This optimization is sought to be cost saving and time reduction while enhancing quality in many recent studies.The main challenge in resource optimization is employees' and workers' low morale and their resistance against organizational change. In order to overcome this problem and creating a motive environment in construction companies, a robust decision support tool is needed to efficiently and objectively measure and monitor employee performances.The core research objectives of this study are to: (1) overcome main pitfalls of quality management system deployment including large amount of paperwork, unstructured documentation, improper communication, and low employee morale;(2) formulate a conceptual framework to quantify employee performances based on three management factors of time, cost, and quality to be used as a basis for motivation system; and (3) develop an online office automation system using web and database capabilities of Microsoft Visual Studio .NET 2008 that simultaneously aims to optimize resource utilization.First, an extensive literature survey was conducted and through a questionnaire survey, the research methodology was designed.iv Second, a performance measurement framework was developed to enable efficient and effective resource utilization in construction projects and companies. The framework incorporates three management factors of time, cost, and quality and objectively quantifies each employee's performance. It was aimed to reduce the subjectivity of performance calculations through quantifying work quality. The performance factors could be further employed as a motivation tool for employees while being used as a performance monitoring decision tool for manager.Third, a prototype web-based office automation system was developed to enable the integration of the research developments of this study with information technology to facilitate its adoption in the construction companies. The system is designed to: (1)

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