Performance Management and Development Systems with Balanced Scorecard as a Performance Appraisal Tool at a Selected Eastern Cape Hospital : A Case Study Approach

Abstract

Performance management includes activities that ensure that organisation goals are consistently being met effectively and efficiently. The performance appraisal is a review and discussion of an employee's performance of assigned duties and responsibilities. Presently, in the Eastern Cape Department of Health, the performance appraisal tool used is the Performance Management and Development System (PMDS). Despite its policy's review over the years, workers are of the opinion that it does not eliminate the problems encountered while implementing PMDS. The Balanced Scorecard (BSC) which could be integrated with the PMDS in order to identify performance enhancement and to help promote professional growth. The Balanced scorecard ensures that the visions and goals of the organisation are met, ensuring strategic decision making at the top management level. An Organisation can develop its vision or strategic intent in order to achieve its mission and implement its strategies. The Organisation's ability to be a success depends on the performance of its staff and the BSC which also help in aligning their performance and the strategies would be useful. The PMDS and BSC combined would not only be a measurement system but also a management system that enables organisation to identify their strategies and transform them into actions.

أثر تطبيق حوکمة تکنولوجيا المعلومات علي بطاقة الأداء المتوازن لتعزيز الريادة والنمو في البنوک المصرية " دراسة ميدانية "

“…‫االرتقا‬ ‫إلي‬ ‫يؤدي‬ ‫مما‬ ‫ء‬ ‫وتطويره‬ ‫المنشأة‬ ‫بأداء‬ ‫ا‬ ‫وعليي‬ . 1 -IT Governance -" The Future of Control " -Fujitsu -The Possibilities are Infinite, IT Governance Institute. www.itgi.org.…”

Performance Appraisal and Staff Commitment in Higher Education

“…The concept of performance appraisal system has been variously defined by several scholars or researchers (see [15,28,29]). Performance appraisal is about measuring, monitoring and enhancing the performance of the employee as a contributor to the overall organisational performance [29].…”

“…Dessler [30], defined performance appraisal as 'evaluating how well employees do their jobs according to performance standards'. Performance evaluation is a review and discussion of an employee's performance of assigned duties and responsibilities [28].…”

Determining professional nurses’ knowledge on the performance management and development system in Tshwane

“…The PMDS is a cyclical process in which employees and managers collaborate in setting standards for their expectations, giving and receiving feedback, reviewing results and providing rewards based on performance results. According to Adejoka and Bayat ( 2014 :9), the PMDS serves as a support tool that enables managers to better facilitate the work of the people reporting to them. It is a process by which agreement is reached on where employees should be heading, thus ensuring that they stay on course.…”

“…The PMDS was introduced in April, 2001 within the South African healthcare system as a key measure to ensure that human resource strategies are used to support the organisation, providing a means for assessment and improvement of the performance of both individual and institutional against predefined strategies and objectives (Adejoka & Bayat 2014 :9).…”