Performance in the Public Health System – Is Only a Purely Medical Issue?

Ionete-Toplicianu, Selina; Toplicianu, Valerica; Brezeanu, Elena

doi:10.1016/s2212-5671(15)00089-1

Cited by 3 publications

(1 citation statement)

References 2 publications

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“…These standards include services provided, patients' health improvement and expectation, fairness in the provision of medical care, regardless of the payment methods and social contributions. According to Selina Ionete-Toplicianu et al (2015), hospital performance reflects the quality of medical action and the ability to manage the available resources so that people receive appropriate health status, ensuring patient satisfaction. BSC is a tool developed by Kaplan and Norton (1992) as a means of assessing the performance of an organization based on not only traditional standards that is financial measure but also the non-financial measures to achieve the desire goals (Walker & Dunn, 2006;Voelker et al 2001;Peters et al, 2007).…”

Section: Literature Reviewmentioning

confidence: 99%

Factors influencing performance of public hospitals: The case of Vietnam

Pham¹,

Vu²

2019

10.5267/j.msl

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This paper presents an empirical investigation to identify the effects of different factors on the performance of North western public hospitals in Vietnam. Data were collected by using questionnaire delivered to 426 participants drawing from 42 public hospitals in the Northwest provinces of Vietnam. The study used correlation regression to determine the effects of different factors on the performance of the hospitals. The study used balanced score card method to study the effects of non-financial along with financial factors on the performance of the hospitals. The results show that financial figures were the most important factors influencing on the performance of the hospitals followed by customer, mission, internal process, training and staff development. Based on the research results, some key recommendations were proposed aiming to improve the performance of the public hospitals in Vietnam.

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Section: Literature Reviewmentioning

confidence: 99%

Factors influencing performance of public hospitals: The case of Vietnam

Pham¹,

Vu²

2019

10.5267/j.msl

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An expert system for financial performance assessment of health care structures based on fuzzy sets and KPIs

Muriana

Piazza

Vizzini

2016

Knowledge-Based Systems

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Evaluating Performance of Vietnamese Public Hospitals Based on Balanced Scorecard

Pham¹,

VU²,

PHAM³

et al. 2020

JAFEB

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The study evaluates the performance of public hospitals in Vietnam by applying the Balanced Scorecard (BSC). The authors first review the literature to find the research gap of performance in public hospitals. Then, we built Likert questionnaires to collect data from more than 200 managers of public hospitals in the Northwestern provinces of Vietnam. The research uses correlation regression to evaluate the performance based on the influence of factors in the BSC model, including Strategic planning, Internal process, Finance, Mission, Customer, and Employee learning and growth. The results show that the performance of public hospitals in the research sample is influenced by the factors in the BSC model in descending order based on the regression coefficient as follows: Internal process, Finance, Mission, Strategic planning, Customer, Employee learning and growth. Based on the quantitative research findings, we continue by conducting some deep interviews with specialty to propose intensive recommendations about how to implement Mission, Internal process, Financial policies, etc. to managers in public hospitals with an aim to improve the performance of public hospitals in the Northwestern mountainous region of Vietnam. The lessons could be applied for other public hospitals in Vietnam and other jurisdictions that have similar conditions.

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Performance in the Public Health System – Is Only a Purely Medical Issue?

Cited by 3 publications

References 2 publications

Factors influencing performance of public hospitals: The case of Vietnam

Factors influencing performance of public hospitals: The case of Vietnam

An expert system for financial performance assessment of health care structures based on fuzzy sets and KPIs

Evaluating Performance of Vietnamese Public Hospitals Based on Balanced Scorecard

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