Factors influencing performance of public hospitals: The case of Vietnam

Abstract

This paper presents an empirical investigation to identify the effects of different factors on the performance of North western public hospitals in Vietnam. Data were collected by using questionnaire delivered to 426 participants drawing from 42 public hospitals in the Northwest provinces of Vietnam. The study used correlation regression to determine the effects of different factors on the performance of the hospitals. The study used balanced score card method to study the effects of non-financial along with financial factors on the performance of the hospitals. The results show that financial figures were the most important factors influencing on the performance of the hospitals followed by customer, mission, internal process, training and staff development. Based on the research results, some key recommendations were proposed aiming to improve the performance of the public hospitals in Vietnam.

Structural Equation Modeling for the Business Performance of Private Hospitals in Thailand: Management Perspective

“…This, in turn, leads to word-of-mouth promotion and the establishment of repeat customers. Pham & Vu (2019) emphasized the critical role of customer experiences in service quality and brand loyalty, where excellent services contribute to sustained business performance, customer retention, an expanded customer base, business growth, and increased revenue. Tang et al, (2023) further support this, highlighting the pivotal nature of customer loyalty in successful business operations, instilling confidence and faith in services, thereby ensuring continuous revenue generation, customer base expansion, increased revenue, and enhanced market share.…”

“…Brand loyalty reflects business performance, emphasizing the importance of building a relationship between customers and the organization, thereby leading to higher success and efficiency in business performance. A study by Pham & Vu (2019) identified that customer experience of service quality and brand loyalty impacts business performance. Frasquet et al (2023) determined that when an organization fosters customer loyalty to its brand or service, it results in greater business performance.…”