Performance benchmarking for building best practice in business competitiveness and case study

Abstract

Many companies have been seeking innovative ways to improve performance and sustain competitive advantage. Various strategic techniques and methodologies have been developed for business improvement. Performance benchmarking is one of the business management tools that has been proven effective to maximise performance in many areas. This paper selects 'performance benchmarking' to assess and find the best practice as knowledge and know-how from learning from other companies, competitors and industry leaders to gain the competitive advantage in global competition. This paper has a more specific aim to contribute to the field of related literature is especially focus on performance benchmarking and case study. Moreover, this paper is separate for four themes including, first, studying of performance benchmarking practice. Second, discussion of implementing performance benchmarking. Third, performance benchmarking for building best practices. Fourth, the case study of performance benchmarking. All five case studies are analysed in four indicators as follow: operation performance, organisation performance, business performance and quality management. Finally, five case studies are including manufacturing sector, construction industry, furniture manufacturer industry, health service sector industry and financial institution. Finally, conclusion and suggestion are presented.

Desempenho Econômico-Financeiro e o Grau de Internacionalização de Empresas Listadas no Novo Mercado da B3

“…Diante das constantes mudanças no mercado mundial, o interesse por um novo formato de políticas gerenciais eficazes e eficientes tem despertado o interesse nas organizações, principalmente na adoção de uma gestão focada no valor. Nessa perspectiva, empresas procuram opções para melhorar seu desempenho no propósito de preservar a vantagem competitiva, na aplicação de métodos e técnicas inovadoras de comparabilidade, que se caracteriza como uma ferramenta de gestão (Tian & Ketsaraporn, 2013).…”

Benchmarking kao dio strategije unapređenja poslovanja – empirijsko istraživanje poznavanja i primjene od strane menadžera u MSP sektoru u Crnoj Gori

“…Sa druge strane, primjena benchmarkinga fokusira se na poređenje poslovnih performansi i proučavanje studija slučaja. Otuda ovaj proces uključuje proučavanje prakse benchmarkinga, diskusiju o primjeni benchmarking učinka, mjerenje performansi za izgradnju najboljih praksi i studije slučaja mjerenja performansi, a često se u obzir uzimaju sljedeći indikatori: performanse poslovanja, performanse organizacije, poslovni učinak i upravljanje kvalitetom [7]. Konačno, benchmarking se može primijeniti u različitim privrednim sektorima od kojih se najčešće izdvajaju proizvodni sektor, građevinska industrija, sektor zdravstvenih usluga, finansijske institucije, ali i oblasti poput turizma, proizvodnje namještaja, IT industrije itd.…”

Benchmarking—A Way of Finding Risk Factors in Business Performance

“…One of the methods than can be applied in this area is benchmarking. Benchmarking finds the best practices for knowledge and know-how by learning from other companies, competitors and industry leaders to gain a competitive advantage in global competition (Tian and Ketsaraporn 2013).…”