Performance benchmarking and measuring program impacts on customers: lessons from the Midwest Manufacturing Technology Center

Luria, Dan; Wiarda, Edith

doi:10.1016/0048-7333(95)00837-3

Cited by 25 publications

(11 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…1 The US government considered that this policy had made some of the most significant contributions to economic growth in postwar Japan, and it was benchmarked when the Industrial Modernization Program, the regional innovation policy implemented in the 1990s that established Manufacturing Technology Centers and Manufacturing Extension Partnership Centers, was designed (OTA, 1990;Shapira et al, 1995Shapira et al, , 1996Feller, 1997). The experience in the USA was reported to have had a positive impact on the growth in productivity of policy applicants (Luria and Wiarda, 1996;Oldsman, 1996;Dziczek et al, 1997;Jarmin, 1999).…”

Section: Nobuya Fukugawamentioning

confidence: 97%

“…The content of these technological services is standardized throughout Japan. Unlike the situation in the USA, econometric analyses on the policy impact of public technology transfer centers have not yet been conducted in Japan (Luria and Wiarda, 1996;Oldsman, 1996;Dziczek et al, 1997;Jarmin, 1999). 3 However, several empirical studies suggest a positive policy effect of local public technology centers on regional economic development.…”

Section: Local Public Technology Centers In Japanmentioning

confidence: 98%

See 1 more Smart Citation

Evaluating the strategy of local public technology centers in regional innovation systems: evidence from Japan

Fukugawa

2008

Sci. and Pub. Pol.

View full text Add to dashboard Cite

Section: Nobuya Fukugawamentioning

confidence: 97%

Section: Local Public Technology Centers In Japanmentioning

confidence: 98%

Evaluating the strategy of local public technology centers in regional innovation systems: evidence from Japan

Fukugawa

2008

Sci. and Pub. Pol.

View full text Add to dashboard Cite

“…Many express a concern over consequences of their operation that stresses short-term efficiency under the country's market-driven regime (Shapira et al 1995, Luria and Wiarda 1996, Glasmeier 1999. In their view, the lack of policy consistency and financial support for US industrial modernization programmes prevent them from establishing long-term relationships with structurally weak SMEs and hence building innovation capabilities within them.…”

Section: Creation Of Relational Assets Through the Library Of Equipmentmentioning

confidence: 98%

Creation of relational assets through the ‘library of equipment’ model: an industrial modernization approach of Japan's local technology centres

Izushi¹

2005

Entrepreneurship & Regional Development

View full text Add to dashboard Cite

SMEs with a weak internal R&D capacity show the tendency to shy away from using external sources of technical expertise. The tendency deters providers of industrial modernization services from supporting such structurally weak SMEs. This paper examines how Japan's local technology centres -kosetsushi -remove the bottleneck and reach out to a significant proportion of SMEs with a weak R&D capacity in their localities. Kosetsushi centres sustain habitual interactions with client firms through 'low information gap' services solving immediate needs and lead the clients to a riskier and longer path toward innovation capacity building. This gives kosetsushi centres a position distinct from universities and consultancies in the regional innovation system. While long-term relationships between kosetsushi centres and their client firms can increase switching costs and produce lock-in effects, a case study of two kosetsushi centres illustrates the importance of 'low-information gap' services and relational assets created thereby to the modernization of SMEs with a weak internal R&D capacity. The paper calls for longterm commitment by the public sector if it addresses the issue through modernization services.

show abstract

“…Therefore, many companies are seeking innovative ways to improve performance and sustain competitive advantage. Hence, strategic innovative evaluation approaches have been developed for business improvement but a significant number of evaluation tools do not measure the things that matter in the companies (Luria and Edith, 1996). Beside this, there are many relevant tools for measuring performances are different in different industry.…”

Section: Introductionmentioning

confidence: 99%

Performance benchmarking for building best practice in business competitiveness and case study

Tian

Suttapong

2013

IJNVO

View full text Add to dashboard Cite

Many companies have been seeking innovative ways to improve performance and sustain competitive advantage. Various strategic techniques and methodologies have been developed for business improvement. Performance benchmarking is one of the business management tools that has been proven effective to maximise performance in many areas. This paper selects 'performance benchmarking' to assess and find the best practice as knowledge and know-how from learning from other companies, competitors and industry leaders to gain the competitive advantage in global competition. This paper has a more specific aim to contribute to the field of related literature is especially focus on performance benchmarking and case study. Moreover, this paper is separate for four themes including, first, studying of performance benchmarking practice. Second, discussion of implementing performance benchmarking. Third, performance benchmarking for building best practices. Fourth, the case study of performance benchmarking. All five case studies are analysed in four indicators as follow: operation performance, organisation performance, business performance and quality management. Finally, five case studies are including manufacturing sector, construction industry, furniture manufacturer industry, health service sector industry and financial institution. Finally, conclusion and suggestion are presented.

show abstract

Performance benchmarking and measuring program impacts on customers: lessons from the Midwest Manufacturing Technology Center

Cited by 25 publications

References 3 publications

Evaluating the strategy of local public technology centers in regional innovation systems: evidence from Japan

Evaluating the strategy of local public technology centers in regional innovation systems: evidence from Japan

Creation of relational assets through the ‘library of equipment’ model: an industrial modernization approach of Japan's local technology centres

Performance benchmarking for building best practice in business competitiveness and case study

Contact Info

Product

Resources

About