Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study

Rajesh, R.; Pugazhendhi, S.; Ganesh, K.; Ducq, Yves; Koh, S.C. Lenny; Muralidharan, C.

doi:10.1080/13675567.2011.635640

Cited by 22 publications

(15 citation statements)

References 63 publications

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“…Ngai et al indicated that besides driving the use of IT in SCM operation, top management support can come from psychological and behavioural support. Studies from Rajesh et al (2011), Thoo et al (2011), Dinter (2012, and Kim and Rhee (2012), generated similar findings. Most notably, Thoo et al suggested that although managerial commitment is critical, a weak corporate culture will deter the managers' commitment.…”

Section: Discussionmentioning

confidence: 62%

Critical success factors of supply chain management: a literature survey and Pareto analysis

Talib

Hamid

Thoo

2015

EuroMed Journal of Business

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Structured AbstractPurpose: The aim of this study is three-pronged. Firstly, to review the existing critical success factors (CSF) literature in the context of supply chain management (SCM). Secondly, to analyse the occurrence frequency of every possible CSF in SCM literature. Thirdly, to identify the 'vital few' and the 'useful many' CSF that are harmonized across the SCM field.Design/methodology/approach: A time-specific and term-sensitive literature review technique is undertaken to generate a list of possible CSF in SCM. The review yielded 55 papers, but only 26 empirical CSF papers were selected for analysis as the reliability and validity of the factors had been rigorously tested. Consequently, a Pareto analysis approach was applied to trace the CSF frequency of occurrence in SCM literature. By performing a Pareto analysis, this present study is able to id entify and categorize the 'vital few' and 'useful many' CSF that are consistent throughout various fields of SCM. The review and results are tabulated and a Pareto diagram has been constructed to provide a summary of findings.Findings: Out of the 26 selected empirical papers, 25 potent CSF in SCM literature have been extracted. From the Pareto analysis, 9 CSF represent 80.68 percentage of occurrence which is regarded as the 'vital few' CSF in SCM. The remaining 16 CSF represent 19.32 percentage of occurrence and is regarded as the 'useful many' CSF in SCM. The 9 'vital CSF' are immensely important, because in order to achieve supply chain and operation success, one must recognize the few vital factors that are responsible for the larger impact onto the industry compared to the other 16 'useful many' CSF. Practical implications:The study offers some sense of assistance to SCM managers in highlighting the vital few CSF that matter most, regardless of their nature of SCM fields. Thus, saving their energy, time, and resources in determining the critical pieces of information. For academicians, this study provides a platform for future SCM CSF research and the results could aid researchers in developing the research instrument.Originality/value: This study is the first attempt to apply Pareto analysis for SCM CSF studies and critically analyzing a wide range of SCM CSF literature. The result could allow supply chain managers to focus on the internal factors, as it could implicate the external factors, and is vital for sustainable supply chain operation, plus, it could stimulate potential researcher opportunities in linking SCM CSF and firm performance.

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Section: Discussionmentioning

confidence: 62%

Critical success factors of supply chain management: a literature survey and Pareto analysis

Talib

Hamid

Thoo

2015

EuroMed Journal of Business

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“…The literature review on carrier selection revealed that a considerable amount of studies has been conducted in this area. Most of the studies applied quantitative methods and employed surveys to obtain the influential factors perceived by the shippers and freight forwarders when making decisions in choosing carriers [12,39,40,44]. There are key areas to be considered for future research.…”

Section: Discussionmentioning

confidence: 99%

“…Scheduling of on-time pick-up and delivery was identified as the determinant factor perceived by the transport service buyers when purchasing transport service [23,44]. However, information on cargo arrival and departure were the significant factors perceived by the shippers in carrier selection and Premeaux [45].…”

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confidence: 99%

Competitiveness of the Liner Operators: Methodological Issues and Implications

Fanam¹,

Nguyen²,

Cahoon³

2016

JTTE

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Abstract:In the 21st century, ocean container carriers are facing high competition in cargo volume attraction and retention from their business to business customers. The main focus of this study is on the methodological issues in the analysis of shipping lines' competitiveness. A system review of the literature is conducted in three stages to identify the key factors influential to the competitiveness of liner shipping companies. An initial search has found 897 studies, which were then reduced to 39 after further scanning and review. The systematic review has elicited 15 key selection criteria which were further reduced through analytic hierarchy process to five critical factors influential to the liner shipping companies' competitiveness. For example, among the most frequently cited factors are the freight rate, service quality, scheduling, handling equipment and information technology. Based on the findings from the systematic literature review, a conceptual framework to identify the main determinants of the liner operators is developed, and implications for future research are also discussed.

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“…In the recent literature (e.g., Zolfagharinia and Haugton, 2012;Rajesh et al, 2011), information sharing and trust have been progressively recognised as key factors for a successful relationship. Indeed, interaction and relationship experience are acknowledged as distinctive features driving 3PL providers to utilise the acquired knowledge to design and implement innovative solutions and solutions tailored to the shipper (Yazdanparast et al, 2010).…”

Section: Tablementioning

confidence: 99%

Types of logistics outsourcing and related impact on the 3PL buying process: empirical evidence

Marchet

Perotti

Sassi

2018

IJLSM

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Although logistics outsourcing is recognised as a competitive parameter, so far there has been no adequate research on the types of logistics outsourcing and their implications in terms of the third-party logistics (3PL) buying process. This paper fills the gap by focussing on two key issues, i.e., required competitive advantages and 3PL selection criteria. The aim is to provide a comprehensive investigation of such factors and study if and how they vary depending on the outsourcing type. After a literature review and a focus group, a survey of 482 logistics managers was conducted, and a statistical analysis of results was performed. The findings are of interest to both shippers and 3PL providers because they help the former understand which outsourcing type is the most suitable to achieve the desired competitive advantages, and the latter to evaluate the key factors to focus on depending on the required type of outsourcing.

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Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study

Cited by 22 publications

References 63 publications

Critical success factors of supply chain management: a literature survey and Pareto analysis

Critical success factors of supply chain management: a literature survey and Pareto analysis

Competitiveness of the Liner Operators: Methodological Issues and Implications

Types of logistics outsourcing and related impact on the 3PL buying process: empirical evidence

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