Perceptions of Patients Regarding Quality Nursing Care (QNC) at a Tertiary Care Hospital, Karachi, Pakistan

Ayyub, Rana Muhammad; Kanji, Zeenatkhanu; Dias, Juciele Pereira; Roshan, Rozina

doi:10.4172/2155-9627.1000254

Cited by 5 publications

(7 citation statements)

References 10 publications

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“…Physical care and patient education were among the least performed with mean scores of 2.89 and 2.79 respectively. In line with this, education was found to be one of the inadequately performed nurses’ job in a large multicenter European study as high as in 41% of the cases while it was never done in 55.3% in our study [34]. The low nursing performance in patient education on one side and the strong association between patient education and satisfaction on the other side (AOR of 7) calls for action that the hospital administrators and other responsible bodies should enforce to implement these undone nursing activities regularly.…”

Section: Discussionsupporting

confidence: 82%

Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia

2019

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Background Nursing care closely influences patients’ satisfaction with the overall quality of care, and the importance of measuring patient satisfaction with nursing care cannot be emphasized enough. Data are however scarce regarding patients’ perception of quality of nursing care in Ethiopia. We performed this study to assess patient’s perception of the quality of nursing care in a tertiary center in Ethiopia. Methods Data were collected prospectively using Quality of Nursing Care Questionnaires-patient of Safford & Schlotfeldt. A total of 340 patients were included using systematic random sampling and data were analyzed using SPSS for windows version- 20. Result The nursing care performance was highest for nurse-physician relation (mean = 3.95) and low for education and home care preparation and physical care (mean score of 2.79 and 2.89 respectively). The emotional care and nurse administration mean score were 3.5 and 3.83 respectively. The overall nursing quality was neither satisfying nor dissatisfying (mean of 3.39). While only 36% of the respondents were satisfied with the nursing care, patient education has the strongest (AOR of 7.4) association with satisfaction. Conclusion Patients perceived low quality of physical care, education and preparation for home care but better nurse-physician relation and nursing administration. However the overall quality measure was neither satisfying nor dissatisfying. This calls for an action from the health care administrators, educators and other stakeholders to improve the patient perception of quality nursing care.

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Section: Discussionsupporting

confidence: 82%

Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia

2019

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“…Concurrently, nurses' and patients' perceptions related to caring are incongruent (Papastavrou et al, 2011). Studies that focus on perceptions of nurses about car- as their competency (Geçkil et al, 2008;Wysong & Driver, 2009), since they believe good technical skills reduce their discomfort and lead to less pain (Ayyub et al, 2015). In this study, aspects of care such as observing the effects of being technically competent with a clinical procedure, consulting with the doctor, instructing a patient about aspects of care, listening to a patient, explaining the clinical procedure to a patient and being with a patient during the clinical procedure were among the endorsed items which are congruent with two previous studies (Akansel et al, 2012;Watson et al, 2003) TA B L E 3 Mokken scale of CDI-25 items (N = 260) although the order of the items is different.…”

Section: Perceptions Of Caring Among Nursesmentioning

confidence: 99%

“…Although most of the studies involving nurses and patients show that technical aspects of nursing are an important part of their perceptions related to caring (Acaroğlu et al, 2009;Algıer et al, 2005;Ayyub et al, 2015;Geçkil et al, 2008;O'Connell & Lenders, 2008;Özdemir & Şenol Çelik, 2010), psychological dimensions of nursing care should not be underestimated (Ayyub et al, 2015), as well as providing reassurance to patients (Weyant et al, 2017) being his/ her advocate (Hudacek, 2008a) and providing culturally appropriate care (Murphy et al, 2009). Area of practice (e.g.…”

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confidence: 99%

Nurses’ perceptions of caring activities in nursing

et al. 2020

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Aim This study aimed to determine nurses’ perceptions of caring activities in nursing. Design A descriptive study design. Methods A Turkish translation of the 25‐item version of the Caring Dimensions Inventory was completed by 260 nurses working in one university hospital. Data were analysed using Mokken scaling. Results Technical aspects of nursing were highly endorsed items such as “observing the effects of a medication on a patient, measuring vital signs, being technically competent with a clinical procedure, consulting with the doctor” except for the item “providing privacy for a patient” which is a psychosocial item. The range of items included in the Mokken scale with “providing privacy for a patient” (mean = 4.31) as the most endorsed, and “exploring the patient's lifestyle” (mean = 2.60) being the least endorsed item. Listening to patients and involving them in their care are not considered as caring.

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“…Globally in the current competitive era, patient's perceptions about quality nursing care is becoming very important when assessing the nursing care [8]. Patients define quality with regard to interpersonal aspects of care, the way they are treated, and the promptness of the care provider while health care professionals define quality in relation to patient outcomes, standards of practice, and predetermined criteria used to measure quality [9]. Patient satisfaction is the perception of client needs and expectations being met.…”

Section: Introductionmentioning

confidence: 99%

“…According to Ayyub et al2015, positive attitude and smiling were identified to be of importance for patient's satisfaction and quality of care. He stressed that nurses have to keep a smile face even if tired because an angry face makes client low mood [9]. He continued and said that not only clinical skills and knowledge are factors contributing to quality but also a polite demeanor, smiling face and a good sense of humor also make significant impact on quality of primary health care nurses [11].…”

Section: Introductionmentioning

confidence: 99%

Patient Perceptions on Primary Health Care (PHC) Nurses and Its Impact on Services Delivery at County Level, Machakos, Kenya

Nshimirimana¹

2019

CAJPH

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Background: Patient perceptions on services delivered by nurses are crucial when assessing the quality of health services. These are most attributable to their knowledge, competent skills and other personal characteristics. These can be described in how effective they handle clients when performing their nursing duties and their effectiveness including their ability to utilize a variety of communication skills and their attitudes at their regular work place. Methodology: This is a crosssectional and qualitative study. Four public hospitals were randomly selected; Kathiani, Mwala sub-county hospital, Kangundo sub-district and Machakos county referral hospital. A systematic sampling was used for participant selection. A maximum of 12 and a minimum of 8 patients constituted a focus group for discussion (FGD) making a sample size of eighty (80) with eight (8) groups (four male and four female groups). The FGDs were conducted using standard guidelines by the researcher helped by a trained research assistant recording the proceedings with audio equipment. Participants aged 18-65 years and emancipated children were included. Data were analyzed using Atlas. ti 7 software. Results and Conclusion: (1) knowledge and competent skills of nurses, (2) personal characteristics, (3) other nurse's behaviors are key when to effectively perform nursing duties. Participants acknowledged that nurses have the same knowledge because they can be transferred from health centers to at hospital level. Other participants added that patients need nurses who can perform their work with confidence. Personal characteristics like positive attitude, good mood, smile and willingness to provide medical information were also discussed by participants as very important when nurses have to deliver quality health care services. Lastly, other nurse behaviors like respect, honesty, confidentiality and compassion are as well other crucial characteristics on the top of knowledge which were emphasized by participants. All discussed characteristics should link together if nurses have to deliver quality health care. Nursing schools should review their curriculum to include the characteristics mentioned and introduce mentorship programs where the emphasis should be placed on the same.

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Perceptions of Patients Regarding Quality Nursing Care (QNC) at a Tertiary Care Hospital, Karachi, Pakistan

Cited by 5 publications

References 10 publications

Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia

Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia

Nurses’ perceptions of caring activities in nursing

Patient Perceptions on Primary Health Care (PHC) Nurses and Its Impact on Services Delivery at County Level, Machakos, Kenya

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