Perceptions of Agent Loyalty with Ancillary Users

Reig, Samantha; Carter, Elizabeth; Tan, Xiang Zhi; Steinfeld, Aaron; Forlizzi, Jodi

doi:10.1007/s12369-020-00725-x

Cited by 5 publications

(2 citation statements)

References 47 publications

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“…Thus, the potential for para-social relationships to bloom between the patient and the CRs is real and comes with both positive and negative possible consequences. For instance, users may unknowingly trust and confide in CRs based on their evolving relationship, thereby sharing more personal information and data [103]. This highlights the need to provide understandable explanations regarding the actual functioning and data usage of CRs, and enabling users to understand the implications of their exchange with CRs regardless of their perceived relationship.…”

Section: Explainabilitymentioning

confidence: 99%

Beyond the Metal Flesh: Understanding the Intersection between Bio- and AI Ethics for Robotics in Healthcare

Boch,

Ryan,

Kriebitz

et al. 2023

Robotics

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As we look towards the future of healthcare, integrating Care Robots (CRs) into health systems is a practical approach to address challenges such as an ageing population and caregiver shortages. However, ethical discussions about the impact of CRs on patients, caregivers, healthcare systems, and society are crucial. This normative research seeks to define an integrative and comprehensive ethical framework for CRs, encompassing a wide range of AI-related issues in healthcare. To build the framework, we combine principles of beneficence, non-maleficence, autonomy, justice, and explainability by integrating the AI4People framework for a Good AI Society and the traditional bioethics perspective. Using the integrated framework, we conduct an ethical assessment of CRs. Next, we identify three key ethical trade-offs and propose remediation strategies for the technology. Finally, we offer design recommendations for responsible development and usage of CRs. In conclusion, our research highlights the critical need for sector-specific ethical discussions in healthcare to fully grasp the potential implications of integrating AI technology.

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Section: Explainabilitymentioning

confidence: 99%

Beyond the Metal Flesh: Understanding the Intersection between Bio- and AI Ethics for Robotics in Healthcare

Boch,

Ryan,

Kriebitz

et al. 2023

Robotics

View full text Add to dashboard Cite

show abstract

“…Regardless of smartphones, there is a positive relationship of information quality to information satisfaction (Yılmaz and Rızvano glu, 2021). Furthermore, there is a significant effect of information quality on whether the virtual assistant helped participants complete a given task (Reig et al, 2021). Hence, there is a clear link between outcome quality and perceived usefulness.…”

Section: Voice Assistant Adoption Modelsmentioning

confidence: 99%

Impact of process and outcome quality on intention for continued use of voice assistants

Saavedra,

Chocarro,

Cortiñas

et al. 2023

SJME

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Purpose This paper aims to understand how the perceived usefulness of voice assistants (VAs) is affected by the perceived quality of the process (interaction) and the outcome (information). The authors also aim to determine the extent to which the perceived usefulness of VAs improves the perceived privacy associated with their use and increases users’ intention to continue using them. Consumer technology innovativeness is included as a personal trait moderator, to compare the results between tech and nontech innovators. For this purpose, the authors use the framework of the uses and gratifications theory (U&GT). Design/methodology/approach A survey of 467 VA users was conducted and structural equation modeling was used to analyze the data. Findings The authors identify two main determinants of the perceived usefulness of VAs that influence users’ intention to continue using this technology, process quality and outcome quality. These two factors influence the continued use of VAs in different ways depending on the technology innovativeness of the consumers. The results show that tech innovators are oriented toward the interactive experience, and therefore, mainly value the process quality. In addition, nontech innovators are oriented toward a satisfactory response from VAs, and therefore, primarily value the outcome quality. In addition, the positive effect of perceived usefulness on perceived privacy is higher for tech innovators. Originality/value This study enhances the literature on the perceived usefulness of VAs within the framework of U&GT. It identifies two antecedents (process quality and outcome quality) of perceived usefulness and observes significant differences based on technological innovativeness.

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Anthropomorphism in Artificial Intelligence: A Review of Empirical Work Across Domains and Insights for Future Research

Uysal¹,

Alavi²,

Bezençon³

2023

Review of Marketing Research

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Perceptions of Agent Loyalty with Ancillary Users

Cited by 5 publications

References 47 publications

Beyond the Metal Flesh: Understanding the Intersection between Bio- and AI Ethics for Robotics in Healthcare

Beyond the Metal Flesh: Understanding the Intersection between Bio- and AI Ethics for Robotics in Healthcare

Impact of process and outcome quality on intention for continued use of voice assistants

Anthropomorphism in Artificial Intelligence: A Review of Empirical Work Across Domains and Insights for Future Research

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