Perceived supervisor support: Contributions to perceived organizational support and employee retention.

Abstract

Three studies investigated the relationships among employees' perception of supervisor support (PSS), perceived organizational support (POS), and employee turnover. Study 1 found, with 314 employees drawn from a variety of organizations, that PSS was positively related to temporal change in POS, suggesting that PSS leads to POS. Study 2 established, with 300 retail sales employees, that the PSS-POS relationship increased with perceived supervisor status in the organization. Study 3 found, with 493 retail sales employees, evidence consistent with the view that POS completely mediated a negative relationship between PSS and employee turnover. These studies suggest that supervisors, to the extent that they are identified with the organization, contribute to POS and, ultimately, to job retention.

Implementing the Marketing Concept in Travel Organizations: The Important Moderating Influence of Perceived Organizational Support

“…Previous research also provides evidence that POS is associated with trust (for example, Tan & Tan 2000), affective commitment (Casper, Martin, Buffardi, & Erdwins, 2002;Shore & Wayne, 1993), turnover intentions (Eisenberger, Stringlhamber, Vandenberghe, Sucharski, & Rhoades, 2002;Wayne et al, 1997), service delivery standards (Fuller, Burnett, Hester, & Relyea, 2003), innovation (Eisenberger et al, 1990), and job factors such as involvement, stress, and withdrawal behavior . In addition, Watkins (1995) found a strong correlation between the effectiveness of conversations with superiors and POS.…”

Perception of Empowerment among International Students at the University Putra Malaysia

“…The most important factors that contribute to empowerment, engagement and satisfaction of employees are based on their relationship with the leader (Eisenberger et al, 2002;Rhoades et al, 2001). Bell and Kozlowski (2002) have stressed the role of leadership for the effectiveness of virtual teams.…”

Sources of Support for Employees in Sport Organizations

“…Thirdly, the relationships among coworker support, supervisor support, and organizational support should be investigated. As discussed earlier, previous studies indicated that supervisor support and organizational support are highly correlated (e.g., Eisenberger et al, 2002;Woo & Chelladurai, in review). In addition, coworker support was also found to be related to supervisor support (e.g., Yoon & Thye, 2000;Woo & Chelladurai, in review).…”

“…Eisenberger et al (2002) observed that perceived supervisor support was positively related to temporal change in perceived organizational support, suggesting that supervisor support leads to organizational support. Additionally, they noted that supervisor support-organizational support relationship rose with perceived supervisor status, suggesting that the higher the perceived standing of a supervisor within the organization, the more likely would be that an employee perceived his or her supervisor as the organization representative.…”

“…Researchers have argued that perception of organizational justice is an important antecedent of organizational support (e.g., Eisenberger, Stinglhamber, Vandenberghe, Sucharski, & Rhoades, 2002;Fasolo, 1995;Masterson et al, 2000;Shanock & Eisenberger, 2006). The notion is that justice perceptions may be one aspect of an employee's assessment of discretionary action taken by the organization or its agents (Rahim, Magner, & Shapiro, 2000).…”