Perceived Service Quality of Youth Public Transport Passengers

Yarmen, Medi; Sumaedi, Sik

doi:10.20858/tp.2016.11.1.10

Cited by 17 publications

(14 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, in previous research, factor analysis has been commonly used in identifying latent variables from a series of attitudinal statements or questions. A considerable number of researchers performed EFA to identify the dimensions of public transport service quality from various service indicators [25][26][27][28]. A great number of literatures applied the identified latent variables from EFA to perform market segmentation [28].…”

Section: Analytical Toolsmentioning

confidence: 99%

Untitled

2019

View full text Add to dashboard Cite

One informal public transport service in Bangkok is Silor (SR), given the meaning in Thai as four-wheeler. SR facilitates urban mobility both in terms of major travel mode and feeder to bus and mass transit lines in the city. This research aims to explore user subgroups characterized by attitudes through an Exploratory Factor Analysis followed by commuter segmentation through Cluster Analysis based on the obtained latent variables in order to propose future implications for SR service improvement in Bangkok. Interviews are conducted through questionnaire survey to collect users' socioeconomic and trip profiles and attitudes towards SR service. The result reveals dimensions of service quality, which explain user perception and priorities regarding the service. Four segments of SR users are identified by four attitudinal factors, including reliability, in-vehicle environment, comfort and convenience, and environmental impact. Personal profiles, trip characteristics, and attitudes of each segment are analyzed and compared. Research findings would contribute to new knowledge on quality factors and area of SR service improvement as well as provide better understanding on diverse perception among SR user segments. Policy implications that best suit for each user segments are discussed.

show abstract

Section: Analytical Toolsmentioning

confidence: 99%

Untitled

2019

View full text Add to dashboard Cite

show abstract

“…Sometimes Servqual method is used simultaneously with other methods, like Importance Performance Analysis (IPA) [13] to confirm the test results. Initial scale of Servqual consisted of ten dimensions, which after further tests carried out by Parasuraman and Zeithaml [14] reduced to five key dimensions. These dimensions are then evaluated and compared [4].…”

Section: Figmentioning

confidence: 99%

Evaluation of Transport Processes Quality with Servqual and TUL Methods

Sładkowski

Cieśla

Krupa

2018

LOGI – Scientific Journal on Transport and Logistics

View full text Add to dashboard Cite

The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and delivered quality of services provided by enterprises and the TUL method. The research part will show the Servqual and TUL analysis based on the processes of the existing transport company. The article is based on well-known methodology of Servqual and TUL analysis, which was adjusted to observation of transport processes of logistics service provider. The main scientific goal of the paper was to examine the effectiveness of the methodology used on the example of a transport company and comparison of methods utility. The improvement of the transport process will increase the level of customer satisfaction, and this is the first step to increase the number of transport orders received.

show abstract

“…In addition, if the price of individual car transport increases, there is no increase in demand for rail passenger transport [10][11][12]. Table no.…”

Section: Cross Elasticitymentioning

confidence: 99%

The Influence of Free Transport in Rail Passenger Transport on the Elasticity of Demand of Rail Passenger Transport

2017

View full text Add to dashboard Cite

Abstract. The article focuses on the elasticity of the demand for transport services in rail passenger transport in the Slovak Republic after introducing free transport for students and retirees. The article studies the impact on income and cross elasticity, given that the fare for rail transport is regulated by the state and, therefore, there is no price elasticity. The article characterizes the volume of transport services in rail passenger transport and the impact of the introduction of free transport on the cross and income elasticity.

show abstract

Perceived Service Quality of Youth Public Transport Passengers

Cited by 17 publications

References 26 publications

Untitled

Untitled

Evaluation of Transport Processes Quality with Servqual and TUL Methods

The Influence of Free Transport in Rail Passenger Transport on the Elasticity of Demand of Rail Passenger Transport

Contact Info

Product

Resources

About