Perceived Satisfaction and Perceived Usefulness of E- Learning: The Role of Interactive Learning and Social Influence

Abstract

Understanding the factors that influence the satisfaction of e-learning is critical. Therefore, this study aims to investigate the relationship between interactive learning, social influence, and perceived usefulness on perceived satisfaction with e-learning. Seventy-three students taking online learning were surveyed using a questionnaire. The results of the structural equation modelling analysis show that interactive learning and perceived usefulness have a significant effect on e-learning perceived satisfaction. However, when social influence affects perceived usefulness significantly, the effect of interactive learning on perceived usefulness is insignificant. This research is useful for academics, teachers, lecturers, and university ICT to put the concern to student satisfaction factors in online learning.

Predicting Intention to Use Smart Education Technology during the COVID-19 Pandemic: The Case of Higher Education Students in Thailand

“…It also supports Liaw & Huang (2013) that student satisfaction, perceived usefulness, and interactive learning environments were statistically significant predictors of perceived self-regulation in e-learning environments by adopting smart technology in education. Moreover, this study confirmed by Amsal et al (2021) that student satisfaction with e-learning is significantly influenced by interactive learning and perceived usefulness. The finding supports the study of OSMAN, CHOO & Rahmat (2013) that perceived usefulness substantially influences intentions concerning computer use.…”

“…Student satisfaction, perceived usefulness, and interactive learning environments were all found to be statistically significant predictors of perceived self-regulation in e-learning environments (Liaw & Huang, 2013). Interactive learning and perceived utility significantly impact the perceived satisfaction with e-learning (Amsal et al, 2021). Perceived usefulness has a significant impact on attitudes and intentions regarding computer use.…”

Determinants of intention to use e-wallet in Generation Z

“…H1: Social influence has a positive effect on perceived ease of use. Amsal et al (2021) research on e-learning shows that peer influence will increase individuals' perceptions of the system's benefits and vice versa. Previous research has shown that social influence positively influences perceived usefulness (Lwoga & Lwoga, 2017;Min et al, 2019;Nikou & Economides, 2017;Sathye et al, 2018;Wu & Chen, 2017).…”

The influence of interaction, learner characteristics, perceived usefulness, and perceived satisfaction on continuance intention in e-learning system

“…The research of (Chen et al, 2020) also succeeded in proving one of the hypotheses they developed, namely that interaction quality of an e-learning platform has a positive and significant influence on user satisfaction. Meanwhile, (Amsal et al, 2021) described the interactive learning environment through communication and exploration of activities aspects, and found that interaction factor has an influence on perceived satisfaction.…”

“…Several studies have also proven a relationship between interaction and perceived satisfaction (Chen et al, 2020); (Baber, 2020); (Goh et al, 2017); (Azainil et al, 2019); (Amsal et al, 2021), as well as with perceived usefulness (Sher (2009, in (Azainil et al, 2019; (Abdullah et al, 2017); (Amsal et al, 2021); (Alhumaid et al, 2020). In addition to the interaction factor, learner characteristic is widely considered as a determining factor for the success or failure of an e-learning.…”