Perceived Quality in Sports Centers in Southern Spain: A Case Study

Castillo-Rodríguez, Alfonso; Onetti-Onetti, Wanesa; Minguet, José Luis Chinchilla

doi:10.3390/su11143983

Cited by 20 publications

(23 citation statements)

References 14 publications

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“…Yet, the influence of satisfaction on customer loyalty is insignificant (β = −0.008, p > 0.05), which does not support hypothesis 8. This finding differs from that of current literature [48] insisting that there are significant associations between customer satisfaction and loyalty. Lastly, the airline love and loyalty relationship was tested, and the result shows that the association is significant (β = 0.853, p < 0.01), coinciding with the previous literature [18,[49][50][51][52].…”

Section: Structural Model and Hypotheses Testingcontrasting

confidence: 99%

“…Customer satisfaction with the brand/product in such contexts has been demonstrated as a fundamental factor in boosting repeat patronage (retention rate) and loyalty, enhancing love for/attachment to the brand/product, and strengthening the connection between a company and customers [14][15][16]47]. Castillo-Rodriguez et al [48] examined the level of satisfaction for users in three municipal sports centers and found that the level of user loyalty increased along with their satisfaction. These researchers all persist that there are significant associations among customer satisfaction, love/attachment, and customer loyalty.…”

Section: Satisfaction With the Airlinementioning

confidence: 99%

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Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

et al. 2020

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Little evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure by uncovering the specific role of airline meals and their dimensions, attitude, satisfaction, and love. Using a quantitative method, empirical findings from the structural analysis successfully offer a good understanding of airline food quality and its role, identify the vital triggers of customer loyalty, and uncover the silent mediating role of airline love in affecting loyalty. Taking one step further beyond the theorizations in the existing studies of airline customers’ post-purchase behaviors, the present study builds a strong conceptual framework relating airline food quality, attitude, satisfaction, airline love, and customer loyalty.

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Section: Structural Model and Hypotheses Testingcontrasting

confidence: 99%

Section: Satisfaction With the Airlinementioning

confidence: 99%

Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

et al. 2020

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“…For these reasons, physical activity is recommended and considered a preventive factor for health issues; with healthy nutritional habits, it can improve physical ability and body composition [27]. The type of physical activity must also be chosen by each person based on their level of enjoyment [39]. In this way, there is a high probability that the person will not abandon the practice and will be motivated to perform the activity frequently [39,40].…”

Section: Discussionmentioning

confidence: 99%

“…The type of physical activity must also be chosen by each person based on their level of enjoyment [39]. In this way, there is a high probability that the person will not abandon the practice and will be motivated to perform the activity frequently [39,40].…”

Section: Discussionmentioning

confidence: 99%

Relationship between Leg Strength and Balance and Lean Body Mass. Benefits for Active Aging

Castillo-Rodríguez¹,

Onetti-Onetti²,

Mendes³

et al. 2020

Sustainability

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Physical activity (PA) can bring incalculable benefits to people throughout the aging process. The objective of this study was to determine the relationships between the leg and arm strength, body composition and balance of elderly people. Twenty-one people (9 men and 12 women) over 60 years of age voluntarily participated in this study. Bioimpedance tests were carried out to obtain body mass data, manual dynamometer tests and the lower limbs test were conducted to obtain strength values, and the stork balance stand test was conducted to assess static balance. As a result, medium-high correlation coefficients were obtained between the aforementioned dependent variables. The highest value corresponded to the relationship between the results of the dominant hand strength test (right hand in all participants) and the lean body mass (LBM) of the participant (R 2 = 75%, p < 0.001). The results indicated that strength capacity, recorded by dynamometry, and balance ability have a direct relationship with the body composition of the subject, especially with their lean body mass. These data suggest that a greater lean body mass can provide greater strength and balance in the elderly, so it would improve or have greater duration the functionality and independence of the person, thereby justifying direct benefits in people and indirect benefits in public administrations that finance these social issues.

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“…The profile of the customer of sports services has been widely addressed. Effects of customer satisfaction [16][17][18], service quality [19][20][21], perceived quality [6,[22][23][24], and loyalty [6,25,26] have been of high concern. These contributions have led to the creation of prediction models that forecast the probability of customer dropout [4,27,28].…”

Section: Customers Of Fitness Centersmentioning

confidence: 99%

Best Practices for Fitness Center Business Sustainability: A Qualitative Vision

2020

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The growing interest in fitness services is demanding optimal service management and operation. This research aims to identify the best practices in fitness center management for increasing customer engagement and for long-term stability and sustainability of the business. A qualitative approach through 23 semi-structured interviews to fitness center managers was performed in Spain, covering private centers with diverse business models (7 low-cost, 13 mid-market, and 3 premium). The managers were asked about their characteristics, the fitness center characteristics, and the managerial decisions and individual opinion. The results showed the best practices divided into five sections: customer service, offered service, marketing, facilities, and general terms and conditions. Kind customer service, the existence of loyalty programs, enough tangible quality, and online marketing strategies are essential for fitness centers’ success. Additionally, a fair fee and a maximum of a 15 min trip to the center should be guaranteed. This information has clear implications for promoting sporting habits and for engaging more people in physical activity, complementing the extensive quantitative data in the existing literature.

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Perceived Quality in Sports Centers in Southern Spain: A Case Study

Cited by 20 publications

References 14 publications

Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

Relationship between Leg Strength and Balance and Lean Body Mass. Benefits for Active Aging

Best Practices for Fitness Center Business Sustainability: A Qualitative Vision

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