Perceived hospital environment quality indicators: A study of orthopaedic units

Fornara, Ferdinando; Bonaiuto, Marino; Bonnes, Mirilia

doi:10.1016/j.jenvp.2006.07.003

Cited by 92 publications

(106 citation statements)

References 14 publications

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“…Judges were trained to use the checklist and informed that in their evaluation they should consider the function and objectives of the place and the needs of the users, and not their own general preferences. Data were collected by means of an expert checklist that covered the same issues as the Care unit & In-/Out-patient (waiting) area PHEQI scale (see Fornara et al, 2006), except as regards the Quietness dimension. The checklist has 29 items related with specific features of the physical environment (e.g., number of places to sit; quality of the furniture).…”

Section: Instrument For Experts' Objective Evaluationmentioning

confidence: 99%

“…Fornara et al (2006) found that in a low humanized hospital (which orthopedic care unit experts evaluated as low quality), inpatients and outpatients perceived lower spatial-physical comfort, as well as lower care for social and organizational relationships than did patients in medium-and high-humanized hospitals. This congruence between the quality of spatial-physical features and social-functional aspects was also found in the studies of Swan et al (2003), Arneill and Devlin (2002), and Becker et al (2008), already described in this paper.…”

Section: Introductionmentioning

confidence: 97%

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Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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a b s t r a c tThis study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different socialpsychological processes. Patients (N ¼ 206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.

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Section: Instrument For Experts' Objective Evaluationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 97%

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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“…In all cases, the assumption is that residents judge the adequacy or habitability of their environments based on predefi ned standards of quality. Some studies evaluate cognitive responses to the physical environment, focusing on issues such as the perceived quality of buildings and environmental quality ( Kane et al , 2000 ;Fornara et al , 2006 ;Cold (1993), 2000 views the experience of ' quality ' , not as a static, objective, rational concept, but as originating in the interaction between the individual and the object, building or place. Voordt and Wegen (2005) describe quality as the extent to which a product fulfi ls the requirements set for it; and ' architectonic quality ' as an umbrella term, covering various aspects of quality, such as aesthetic, functional (building effi ciency), symbolic and cultural value.…”

Section: Post-occupancy Evaluation and Public Housingmentioning

confidence: 99%

Post-occupancy evaluation and residents’ satisfaction with public housing in Lagos, Nigeria

Ilesanmi

2010

J Build Apprais

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This study evaluates the residential environments of fi ve low-income and three medium-income public housing estates in Lagos, Nigeria. The specifi c objectives were: to appraise the physical characteristics of residential buildings in the estates; to examine the socio-economic characteristics of the residents; to determine the relative levels of residents ' satisfaction; and to analyse the relationship between the physical characteristics and residents ' satisfaction. The methodology involves an expert rating appraisal conducted by four evaluators and a survey of residents ' satisfaction. Ten performance criteria were developed and used in assessing the characteristics of the residential environments. Data relating to residents ' satisfaction were obtained by means of structured questionnaire administered on a systematic sample of 806 household heads, from a sampling frame of 8060 housing units. The quantitative data were analysed using descriptive and inferential statistics. The study revealed a gap in quality between the mediumand low-income estates. The results also showed that 62 per cent of the physical characteristics of the residences are highly correlated with residents ' satisfaction ( r = 0.62). This buttresses the signifi cance of the physical characteristics of residences in determining the level of residents ' satisfaction. Such information will enhance the skills of architects and housing administrators to ascertain specifi c actions that can maximize more satisfactory housing provisions and minimize dissatisfaction as much as possible.

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“…The experience took place in the Children's Emergency Unit of the University Hospital in Salamanca (Spain). Humanization of the physical space of the hospital represents a component of the broader concept of humanization of the hospital, which includes organizational, relational, and therapeutic aspects, in addition to environmental and social issues (Fornara, 2006). When we mention "more humane health settings," we are referring to the characteristics of the design that healthcare settings should have in order to reduce the level of stress, both of the patients and the health workers, and to promote and increase the well-being and quality of life of the health-system users (Nagasawa, 2000).…”

Section: Introductionmentioning

confidence: 99%

Art in a Spanish children's hospital

Belver

Ullán

2011

Arts & Health

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This article aims to present and discuss a case-study of humanization through art applied to a children's hospital. Art is considered herein as a resource to improve hospital environments. The experience related to the improvement of these environments took place in the Children's Emergency Unit of the University Hospital in Salamanca (Spain). After describing the context of the case-study, some attention will be paid to the phases of the process, emphasizing the aspects linked to the care culture of children and their families, as well as the symbolic dimension of the space and the participation in the experience of diverse professionals. The case-study is assessed from different standpoints but special importance is given to parents' opinions. Parents rated the service positively and stated that the artists' intervention had been beneficial for the children's emotional state.

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Perceived hospital environment quality indicators: A study of orthopaedic units

Cited by 92 publications

References 14 publications

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

Post-occupancy evaluation and residents’ satisfaction with public housing in Lagos, Nigeria

Art in a Spanish children's hospital

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