Perbedaan Tingkat Kepuasan Pasien BPJS Dan Non BPJS Terhadap Pelayanan Pendaftaran Di Rsud Tobelo

Bitjoli, Vivia Ozora; Pinontoan, Odi R.; Buanasari, Andi

doi:10.35790/jkp.v7i1.24353

Cited by 6 publications

(8 citation statements)

References 2 publications

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“…While 10 Non BPJS patients, 8 of them felt optimal service and 2 of them were quite satisfied with the existing services. (Ozzi et al, 2016). The results of this study are different from the results of Ningtyas' research (2019), where the results of this study found that BPJS patients were satisfied with the registration service compared to non-BPJS patients.…”

Section: Introductioncontrasting

confidence: 99%

Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023

Nasution,

Fahmi Oemar,

Rinayanti Rasyad

2024

JMBT

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This study was conducted at the Mandau District General Hospital in Bengkalis Regency with the goal of determining patient satisfaction at the registration section in 2023 by looking at the level of satisfaction based on five quality dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. A quantitative research design with a cross-sectional design was used in this investigation. This study's sample size was 300 persons. The Mann Whitney test was used to analyze data using univariate and bivariate analysis. According to the findings of the investigation, the overall level of patient satisfaction with the registration part was high for the majority of 184 people (61.3%). JKN patients have a modest level of satisfaction in the majority of quality characteristics. JKN patients reported moderate satisfaction on the reliability dimension, 52% on the responsiveness dimension, and 58.7% on the assurance dimension. Meanwhile, patients had high levels of satisfaction on the areas of empathy and tangibles, with 57.2% and 74.7%, respectively. Non-JKN patients had a high degree of satisfaction in all quality dimensions. 55.3% of Non-JKN patients reported high satisfaction on the reliability dimension, followed by 69.3% on the responsiveness dimension, 66.7% on the assurance dimension, 78% on the empathy dimension, and 80% on the tangibles component. There is a significant difference between the satisfaction of JKN and Non-JKN patients with the registration services at the Mandau District Hospital, Bengkalis Regency in 2023.

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Section: Introductioncontrasting

confidence: 99%

Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023

Nasution,

Fahmi Oemar,

Rinayanti Rasyad

2024

JMBT

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“…Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting, berkualitas dan merupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibat pengaruh pelayanan kesehatan atas pihak rumah sakit. Hal inilah yang membuat pengukuran kepuasan pasien menjadi komponen penting (Bitjoli & Buanasari, 2019). Mutu pelayanan yang baik tidak hanya diukur dari kemewahan fasilitas, kelengkapan teknologi dan penampilan fisik akan tetapi dari sikap dan perilaku karyawan harus mencerminkan profesionalisme dan mempunyai komitmen tinggi.…”

Section: Pendahuluanunclassified

Analisis Kepuasan Pelayanan Kesehatan Terhadap Pasien di Puskesmas Sekar Jaya Kabupaten Ogan Komering Ulu

Rismaniar

2022

JKSP

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The existence of health service facilities affects the health status of the people of a country (Kemenkes RI, 2020). The level of patient satisfaction is considered as a very important dimension, quality and is one of the main indicators. The purpose of this study was to look at the factors associated with patient satisfaction. This study uses a quantitative method with a Cross Sectional approach. Statistical test using Chi Square test. Multivariate analysis in this study used multiple logistic regression analysis. In this study, it can be concluded that there is no relationship between age (p = 0.815) Tangibles (p = 0.567) with satisfaction at the Sekar Jaya Health Center, OKU Regency in 2021. There is a relationship between sex (p = 0.005; OR = 2.415), Reliability (p = 0.027 ; OR = 2,303), Responsiveness (p = 0.000; OR = 4.770), Assurance (p = 0.045; OR = 1.888) and Empathy (p = 0.000; OR = 8.737) with satisfaction at the Sekar Jaya Health Center, OKU Regency in 2021). The most dominant variable was gender (p=0.035; OR=2.261). Suggestions for especially the Sekar Jaya Health Center in OKU Regency to pay attention to Tangibles, Reliability, Responsiveness and Empathy. To improve service and better performance, researchers suggest emphasizing empathy for patients. Gender is the most important factor to consider.

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“…Setiap orang memiliki hak yang sama terhadap pelayanan kesehatan, baik sebagai pasien baru maupun pasien kunjungan ulang ataupun pasien BPJS dan non BPJS. Penelitian sebelumnya menunjukkan terdapat perbedaan yang signifikan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUD Tobelo (Bitjoli et al, 2019). Penelitian Yanuarti et al, (2021) menunjukkan ada perbedaan kepuasan antara pasien BPJS dan pasien umum.…”

Section: Pendahuluanunclassified

“…Sejalan dengan 2021. Jurnal Kesmas Asclepius 3 (2) 49-59 penelitian sebelumnya tentang kepuasan pelayanan yang menemukan bahwa pasien BPJS dan Pasien Non BPJS paling banyak pada kelompok umur 31-40 tahun (Bitjoli et al, 2019). Berbeda dengan penelitian yang dilakukan oleh Arnaya & Niryana (2020) menemukan kelompok umur terbanyak adalah 35-44 tahun (33,3%).…”

Section: Pembahasanunclassified

Persepsi Pasien tentang Kualitas Pelayanan Rumah Sakit pada Masa Pandemi Covid-19

Yanuarti

Febriawati²,

Angraini³

et al. 2021

JKA

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This study aims to determine the patient's perception of the quality of service at the Harapan and Doa Hospital in Bengkulu City during the Covid-19 pandemic. The research design used was quantitative using a cross-sectional design. Overall, the results showed that the patient's perception of the five dimensions of service quality was still not good, namely 57.1% reliability, 63.8% responsiveness, 56.2% assurance, 50.5% empathy, and 55.2% physical evidence. The results of the chi-square test showed that there was a significant effect between age (p-value = 0.001) , gender (p-value = 0.001), education (p-value = 0.001), occupation (p-value = 0.001) on patients' perceptions of quality. service. In conclusion, most of the respondents stated that the Outpatient Polyclinic of Harapan and Doa Hospital Bengkulu City was still not good. There was an influence of age, gender, education, and occupation on patients' perceptions of service quality. Keywords: Satisfaction, Quality, Pandemic, Perception

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Perbedaan Tingkat Kepuasan Pasien BPJS Dan Non BPJS Terhadap Pelayanan Pendaftaran Di Rsud Tobelo

Cited by 6 publications

References 2 publications

Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023

Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023

Analisis Kepuasan Pelayanan Kesehatan Terhadap Pasien di Puskesmas Sekar Jaya Kabupaten Ogan Komering Ulu

Persepsi Pasien tentang Kualitas Pelayanan Rumah Sakit pada Masa Pandemi Covid-19

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