Peran Mediasi Motivasi Kerja Pada Pengaruh Kecerdasan Emosional Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Pemerintah

Abstract

The study was to determine the effect of emotional intelligence, organization commitment, and work motivation to organizational citizenship behavior of government employees at Tax Training Center. This research tried to explore and determine problems concerning with employees organizational citizenship behavior. The research was conducted in Tax Training Center with a population 63 and samples taken 54 by using quantitative approach with path analysis methods. The research of hypothesis testing show that there are: (1) positive direct effect of emotional intelligence on organizational citizenship behavior; (2) positive direct effect of organization commitment on organizational citizenship behavior; (3) positive direct effect of motivation on organizational citizenship behavior; (4) positive direct effect of emotional intelligence on motivation: (5) positive direct effect of organization commitment on motivation; and (6) positive direct effect of emotional intelligence on organization commitment. Therefore to improve organizational citizenship behavior of government employees at Tax Training Center, organization need to increase their emotional intelligence, organization commitment, and work motivation.

Increasing Organizational Citizenship Behavior Through Quality of Work Life and Organizational Commitment

“…This research is supported by Vincent Obedgiu & Vincent Bagire (2017) ; Zayas-Ortiz, M., Rosario, E., Marquez, E., & Gruñeiro (2015) ; Sumiati et al, (2018) ; Wibawa (2019) ; Nurwadi & Ardana (2019) and Biswan (2019) who prove that organizational commitment has significant effect on the organizational citizenship behavior where employees with high organizational commitment will have a positive impact at work, by giving their best efforts to carry out their duties.…”

The Effect of Career Development and Emotional Intelligence on Organizational Citizenship Behavior Mediated by Job Satisfaction in Employees of Drinking Water Companies in Lingga District

“…This is in accordance with the theory put forward by one expert stating that emotional intelligence can have a major impact on organizational effectiveness with regard to employee retention and recruitment, talent development, and work teams (Tisnawati & Priansa, 2018). This is evidenced by research (Biswan, 2019), with the results showing that the emotional intelligence variable has a significant effect on organizational citizenship behavior, the higher the employee's emotional intelligence, the higher their OCB. The results of this study are in accordance with previous research conducted by (Gea, 2019), where the results of the study show that emotional intelligence has a direct effect on organizational citizenship behavior.…”

Reviu Sistematik Penelitian Organizational Citizenship Behavior (OCB) di Indonesia

“…Aspek internal lain yang banyak diteliti berkaitan dengan sikap kerja. Kepuasan kerja dan komitmen organisasi adalah sikap kerja yang secara konsisten hasilnya positif signifikan terhadap OCB, baik pada penelitian di Indonesia (Biswan, 2019;Djati & Adiwijaya, 2009;Hapsari, 2009;Mahayasa et al, 2018;Purba et al, 2015;Sahertian, 2010), maupun di negara lain (Guzman & Espejo, 2015;Lester et al, 2008;Williams & Anderson, 1991). Sehingga, bisa disimpulkan jika keterkaitan antara kepuasan kerja dan komitmen organisasi terhadap OCB tidak dipengaruhi negara tempat responden itu tinggal.…”