Peran BPSK Dalam Menyelesaikan Sengketa Konsumen

Abstract

Abstract— The purpose of this study is to analyze and explain the role of BPSK in resolving consumer disputes and analyze the dispute resolution process BPSK. This research used normative juridical approach to the law (statute approach) and the conceptual approach (conceptual approach). The results showed that in the implementation of consumer protection in Indonesia, BPSK is spearheading role in the field to provide protection to consumers who have been harmed. The protection afforded by BPSK to consumers is through the settlement of disputes between consumers and businesses, and also through the inclusion of supervision of any agreement or document that outlines the standard clause. While the dispute settlement process is done for the sake of the stages of the stages are as follows: stage request of the applicant, ie the consumer as plaintiff; pretrial stages, namely the selection of completion method; settlement of disputes based on the decision of the parties, especially mediation, conciliation, arbitration and the decision of the Assembly. Keywords—: Role; BPSK; consumer disputes.

Upaya Penyelesaian Sengketa Konsumen Dalam Penegakan Hukum Perlindungan Konsumen Di Kota Magelang

“…BPSK dibentuk agar penyelenggaraan perlindungan konsumen dapat diwujudkan melalui penyelesaian sengketa konsumen di luar pengadilan. Sengketa konsumen adalah sengketa yang berkenaan dengan pelanggaran hak-hak konsumen, yang ruang lingkupnya mencakup semua hukum, baik keperdataan, pidana, maupun dalam lingkup administrasi negara 8 .…”

The Application of Legal System Theory in Handling Consumer Dispute by the Consumer Dispute Settlement Agency (BPSK) Of Kuningan Regency

“…Consumer dispute resolution by BPSK can be done through mediation, arbitration, and conciliation based on the choice and approval basis of the concerned parties. [8] In Kuningan Regency, consumer dispute resolution handled by BPSK keeps increasing every year as shown in the following table: [9] No Referring to the aforementioned table, the level of the community's legal awareness of consumer rights has begun to form. This is certainly becoming a challenge for BPSK in Kuningan Regency to play a more role in resolving disputes submitted by consumers.…”