Penyelesaian Sengketa Perasuransian Melalui Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (Laps Sjk)

Ulinihayati, Ni’ma; Husein, Yunus

doi:10.14710/mmh.51.3.2022.209-221

Cited by 2 publications

(3 citation statements)

References 3 publications

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“…Penyelesaian sengketa konsumen sektor jasa keuangan melalui Mediasi di Lembaga Alternatif Penyelesaian Sengketa (LAPS) sesuai dengan mediasi pada umumnya yang dimana didasarkan pada asas itikad baik dan kesukarelaan. Pada proses mediasi, dihadirkan mediator untuk memfasilitasi perundingan para pihak yang bersengketa namun tidak memiliki wewenang untuk memutuskan hasil sengketa 11 . Lalu penyelesaian sengketa konsumen sektor jasa keuangan melalui ajudikasi merupakan penyelesaian sengketa dengan menjatuhkan putusan mutlak atas sengketa yang timbul antara pihak.…”

Section: B Penyelesaian Sengketa Konsumen Dalam Sektor Jasa Keuanganunclassified

PERLINDUNGAN & PENYELESAIAN SENGKETA KOSUMEN SEKTOR JASA KEUANGAN

Nur Husni Emilson,

Koesrin Nawawi,

Soleh Idrus

2023

tjuris

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Disputes in the financial services sector can occur if there is a difference in understanding between the institution and the consumer regarding a service product from the related financial institution or from the institution's negligence in fulfilling its obligations. Consumer protection is all efforts to provide legal certainty to consumers. The PK Law is the legal basis for legal protection for consumers, while the OJK Law is the Constitution of the establishment of Financial Institutions, in this case the OJK as an independent body that regulates, supervises, inspects and investigates in the financial services sector as well as aims to protect consumers as users of financial services. In the applicable regulations, consumer protection is manifested in the obligations of financial services business actors related to complaint facilitation, complaint settlement facilities, internal control, consumer protection supervision, and sanctions. Settlement of disputes in the financial services sector first through the Financial Services Institution, if no settlement is reached, then proceed with settlement in court or out of court.

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Section: B Penyelesaian Sengketa Konsumen Dalam Sektor Jasa Keuanganunclassified

PERLINDUNGAN & PENYELESAIAN SENGKETA KOSUMEN SEKTOR JASA KEUANGAN

Nur Husni Emilson,

Koesrin Nawawi,

Soleh Idrus

2023

tjuris

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“…LAPS SJK functions as a mediator or intermediary between the risk underwriter and the risk insured who have disputes regarding insurance claims. Through the mediation process, LAPS SJK helps the parties reach mutually beneficial agreements and minimize broader conflicts (Rafika, 2022;Ulinihayati & Husein, 2022).…”

Section: Alternative Dispute Resolution Institution For the Financial...mentioning

confidence: 99%

“…The mediator only facilitates and assists the parties in resolving the conflict entrusted to them. Mediation can also be defined as the intervention in a dispute by an acceptable, unbiased, and neutral intermediary or mediator who lacks the authority to make decisions but helps the conflicting parties in their efforts to find a mutually agreeable and cost-free peaceful resolution to the dispute (Ulinihayati & Husein, 2022).…”

Section: Insurance Dispute Settlement Through At Laps Sjk a Mediation...mentioning

confidence: 99%

Alternative Resolution of Insurance Disputes Through Mediation in Financial Institutions

Muhammad Mukhtar Shidiq,

Ro'fah Setyowati

2022

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This study aims to examine the process of resolving insurance disputes through the Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK). The research methodology used in this study is juridical-normative research with a statutory approach. LAPS SJK is an institution that facilitates dispute resolution through non-litigation channels outside of the court system. The findings of the study indicate that insurance disputes can be resolved through mediation or arbitration in LAPS SJK. The mediation process begins with the agreement of the parties to resolve the dispute through mediation at LAPS SJK. After submitting an application through the secretariat office of LAPS SJK, a mediator is appointed to guide the mediation process. This study provides an understanding of the process of resolving insurance disputes through LAPS SJK and provides important information for the parties involved in insurance disputes. _________________________________ Penelitian ini bertujuan untuk mengkaji proses penyelesaian sengketa asuransi melalui Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK). Metode yang digunakan dalam penelitian ini adalah penelitian yuridis-normatif dengan pendekatan perundang-undangan atau statute approach. LAPS SJK merupakan lembaga yang memfasilitasi penyelesaian sengketa melalui jalur di luar pengadilan (non-litigasi). Hasil penelitian menunjukkan bahwa penyelesaian sengketa asuransi melalui LAPS SJK dapat dilakukan melalui mediasi maupun arbitrase. Prosedur mediasi dimulai dengan kesepakatan para pihak untuk menyelesaikan sengketa melalui mediasi di LAPS SJK. Setelah mengajukan permohonan melalui kantor sekretariat LAPS SJK, mediator akan ditunjuk untuk memandu proses mediasi. Penelitian ini memberikan pemahaman tentang proses penyelesaian sengketa asuransi melalui LAPS SJK dan memberikan informasi penting bagi para pihak yang terlibat dalam sengketa asuransi.

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Penyelesaian Sengketa Perasuransian Melalui Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (Laps Sjk)

Cited by 2 publications

References 3 publications

PERLINDUNGAN & PENYELESAIAN SENGKETA KOSUMEN SEKTOR JASA KEUANGAN

PERLINDUNGAN & PENYELESAIAN SENGKETA KOSUMEN SEKTOR JASA KEUANGAN

Alternative Resolution of Insurance Disputes Through Mediation in Financial Institutions

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