Peningkatan Service Performance Melalui Ta’awun, Religiosity Dan Mood

Abstract

This study aims to investigate and test the role of ta'awun behavior in mediating between religiosity and mood. The questionnaire was distributed to 155 employees working in Islamic colleges. By using the PLS test, it was found that religiosity and mood influenced the behavior of ta'awun and ta’awun's behavior was able to improve service performance. With adequate literature studies, this study is able to enrich the repertoire of studies of variables related to human resource management that are sick with Islamic values. Conceptual discussion and empirical results also link the results of previous studies that included religious elements in managing human resources.

Ta’ awun behavior, work stress, worklife balance in Islamic perspective and employee performance : investigation in Indonesia

“…The results prove that ta' awun behavior can improve employee performance (H1 is accepted). This results support Wasitowati & Sudarti (2019;Balad, 2019;Risaldy, 2019;Qomaro & Oktasari, 2018;Rosyidi, 2015) that mutual help behavior can improve employee performance. It turns out that ta' awun behavior can be applied to employees who work at Islamic financial services companies.…”

“…In addition, employees are required to cooperate with their co-workers and help each other in the workplace based on sincerity (Marfuatun & Muafi, 2020). Wasitowati & Sudarti (2019) also prove that employees who have ta' awun behavior are able to improve their service performance. Each employee will complement and help each other without being asked because it is done only for seeking the Allah SWT's pleasure.…”

“…Ta' awun behavior (TB) consists of 5 items. Source items are adopted from Wasitowati & Sudarti (2019). 2.…”