Pengaruh Mutu Pelayanan Terhadap Persepsi Kepuasan Pasien Di Laboratorium Puskesmas Kota Banjarbaru Tahun 2016

Setia, Lisa; Muhyi, Ruslan; Husaini, Husaini

doi:10.20527/jbk.v3i1.4847

Cited by 4 publications

(6 citation statements)

References 1 publication

(1 reference statement)

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“…Factors that influence patient satisfaction are demographic, socio-psychological and demographic characteristics including: age, personal competence, educational level, income level, marital status, lifestyle, environmental condition and so on. 13,26 Giving full individual attention to patients and their families, such as ease of contact, ability to communicate, high attention to patients, polite and friendly will provide patient satisfaction 23 this is in line with the results of this study.…”

Section: Fair Dimensions Of Service Quality On Patient Satisfactionsupporting

confidence: 83%

“…Patient satisfaction is a form of patient evaluation of a product or service that they get in accordance with what is expected and even exceeds their expectations. 13 The results of this study are supported by research from (Hadijah, 2016) 5 which states that the ability of health facilities to provide promised services reliably and accurately is influenced by the level and type of education as well as the level of expertise and professional level of the officers. From this aspect, the patient/patient's family can measure the ability of hospital staff to provide services.…”

Section: Effective Dimensions Of Service Quality On Patient Satisfactionsupporting

confidence: 63%

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Quality of Health Services of Non-Accredited Health Centers on Patient Satisfaction

Unkelefta,

Razak,

Palutturi

et al. 2023

Pharmacogn J.

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Based on the results of preliminary studies at the research location, namely Tiakur Health Center, the average number of visits was 3,711 outpatient visits (Health Office of Southwest Maluku Regency, 2022). Specifically, in Southwest Maluku Regency itself there are 21 Health Center with a total of 41,766 outpatient visits and a total of 17,883 inpatient visits. Where 15 of them are health centers that already have accreditation and 6 are non-accredited.

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Section: Fair Dimensions Of Service Quality On Patient Satisfactionsupporting

confidence: 83%

Section: Effective Dimensions Of Service Quality On Patient Satisfactionsupporting

confidence: 63%

Quality of Health Services of Non-Accredited Health Centers on Patient Satisfaction

Unkelefta,

Razak,

Palutturi

et al. 2023

Pharmacogn J.

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“…Hasil penelitian ini diketahui bahwakepuasan pasien sebesar 56,4% masih jauh dari ditargetkanpuskesmas pegantenan pamekasan yaitu sebesar ≥80%.Maka puskesmaspegantenan pamekasanberusaha meningkatkan kualitas dan mutu pelayanan kesehatan.Hal ini sesuai penelitian bahwa kualitas pelayanan dapat meningkat jika sesuai harapan dan adanya kepuasan pasien. Sedangkan penelitian Lisa (Setia and M (2016)) bahwa mutu pelayanan kesehatan dipengaruhi kepuasan pasien.…”

Section: Pembahasan Kepuasan Pelayanan Kesehatan Dipuskesmasunclassified

The Relationship Between Patient Satisfaction with Interest in Using Health Services in Pamekasan Pegantenan Health Center

2020

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Puskesmas is one of the public sector services that prioritizes of quality health services. Good service is the hope of every visiting patient so that later the patient has and interest to make a return visit if you want to do the examination. Customer satisfaction or disappointment of service will affect his behavior after that. Objective: Knowledge the relationship between patient satisfaction with the interest to re-utilize healthservices at Pamekasan Pegantenan Puskesmas. The method of this research use Analytic, research with cross sectional approach. The, population of the study was 136 people using accidental sampling obtained by the number of samples 101 people. The results of this research is from 101 respondent as many as 57 respondent (56,4%) said they were satisfaied with Puskesmas service and 85 respondent (84,2%) were interested to take advantage of health services at Pukesmas. The result of lambda test, it is found that p=0.0031 and α=0,05. So p<α, it means there is relationship. The conclusion of this reasearch istThere is relationship between patient satisfaction and interest in reusing health services provided by Pegantenan Pamekasan health center in May 2018

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“…Saeed et al (2018) juga menyatakan dalam penelitian meta analysis, dinyatakan bahwa ada pengaruh mutu pelayanan kesehatan (tangibles, realibility, assurance, empathy and responsibilitiy) dengan kepuasan pasien (P < 0,01). Hal ini terlihat dari dimensi kulaitas pelayanan yang negatif, yang menyatakan bahwa kualitas layanan kesehatan di Iran belum memuaskan pasien dan perlu ditingkatkan 8 .…”

Section: Pendahuluanunclassified

Hubungan Mutu Pelayanan Kesehatan Dengan Minatkunjungan Ulang Di Puskesmas Abeli Kota Kendaritahun 2020

Reskyanti,

Suhadi,

Zainuddin

2020

JAKK

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AbstrakAbstrak ditulis dengan jumlah 200-250 kata. Khusus untuk Abstrak, teks ditulis dengan margin kiri 30 mm dan margin kanan 30 mm dengan ukuran font 9 pt dan jenis huruf Arial serta jarak antar baris satu spasi pada ukuran kertas A4.Abstrak harus ditulis dalam bahasa Indonesia dan bahasa Inggris yang baik dan benar. Abstrak untuk masing-masing bahasa hanya boleh dituliskan dalam satu paragraf saja dengan format satu kolom. (Arial 9pt).Abstrak meliputi:Latar Belakang:Mutu adalah kesempurnaan dari produk jasa dengan mematuhi standar yang telah ditetapkan, kualitas pelayanan kesehatanmengacu pada lima dimensi mutu yaitu cepat tanggap, keandalan, terjamin,empati, dan bukti fisik. Pasien yang puas terhadap pelayanan kesehatan akan berpeluang untuk berminat melakukan kunjungan ulang ke Puskesmas Abeli ketika kesehatannya terganggu.Tujuan:tujuan penelitian ini adalah untuk mengetahui hubungan mutu pelayanan kesehatan dengan minat kunjungan ulang di Puskesmas Abeli Kota Kendari tahun 2020Metode:metode penelitian meliputi penelitian observasional dengan rancangan pendekatan cross sectional study, Penelitian ini dilakukan diWilayah Kerja Puskesmas Abeli Kota Kendari.Hasil:hasil penelitian menunjukkan bahwa ada hubungan antara dimensi kehandalan (reliability) (p value = 0,007 < α), dimensi daya tanggap(responsiviness) (p value = 0,001 < α), dimensi dimensi jaminan (assurance)(p value = 0,038 < α), dimensi empati (emphaty), (p value = 0,004 < α) dengan minat kunjungan ulang pasien di Puskesmas Abeli Kota Kendari dan tidak ada hubungan antara bukti fisik (tangibles) (p value 0,264 > α), dengan minat kunjungan ulang pasien di Puskesmas Abeli Kota Kendari.Kesimpulan:Ada Hubungan antara kehandalan, kesiapsiagaan, jaminan,dan empati serta Tidak ada Hubungan antatara Bukti Fisik dengan minatkunjungan ulang pasien di Puskesmas Abeli Kota Kendari Tahun 2020

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Pengaruh Mutu Pelayanan Terhadap Persepsi Kepuasan Pasien Di Laboratorium Puskesmas Kota Banjarbaru Tahun 2016

Cited by 4 publications

References 1 publication

Quality of Health Services of Non-Accredited Health Centers on Patient Satisfaction

Quality of Health Services of Non-Accredited Health Centers on Patient Satisfaction

The Relationship Between Patient Satisfaction with Interest in Using Health Services in Pamekasan Pegantenan Health Center

Hubungan Mutu Pelayanan Kesehatan Dengan Minatkunjungan Ulang Di Puskesmas Abeli Kota Kendaritahun 2020

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