Abstract:Penelitian ini dilakukan untuk mengetahui ada atau tidaknya pengaruh antara motivasi kerja terhadap kepuasan kerja di rumah sakit X. Dalam penelitian ini metode yang digunakan metode kuantitatif dengan jumlah populasi yang terdiri dari 70 tenaga keperawatan yang sudah terdaftar secara administrasi di rumah sakit tersebut. Teknik analisis data yang digunakan dalam penelitian ini adalah menggunakan analisis regresi non linear. Hasil analisis pada penelitian ini menunjukkan nilai koefisien determinasi (R) dari r … Show more
“…This shows that the contribution of the independent variables, namely Reliability, Responsiveness, Assurance, Empathy and Tangible, to patient satisfaction, is 36.4%, and the rest is influenced by other variables not examined in this research.Based on the simultaneous test results, the dimensions of Service Quality, which include (Reliability, Responsiveness, Assurance, Empathy and Tangible), simultaneously have a positive and significant effect on Patient Satisfaction at Pandere Public Health Center. Similar research results were presented byAfriadi and Sitohang (2016);Az-zahroh (2017); Sharif et al (2017);Meliala (2018); Tarjo (2020). Because patient satisfaction at the Pandere Health Center should be accepted, the patient must be expected to recover when seeking treatment at the Pandere Health Center.…”
This research aims to examine and explain the effect of service quality on patient satisfaction at the Pandere Public Health Center, Sigi District. The research method used is explanatory research. The population of this research was all patients who had been treated during 2020, while the sample was 88 respondents. The sampling technique used the Slovin technique. The data analysis method used multiple linear regression with IBM SPSS Statistics version 25 software-assisted. The results of the partial statistical test of service quality variables consisting of Reliability (X1) and Assurance (X3) have a significant positive effect. In comparison, the Responsiveness (X2), Empathy (X4), and Tangible (X5) variables have no significant effect on patient satisfaction. Simultaneous statistical test results show that service quality has a positive and significant effect on patient satisfaction.
Keywords: Service Quality, Reliability, Responsiveness, Assurance, Empathy, Tangible, Patient Satisfaction
“…This shows that the contribution of the independent variables, namely Reliability, Responsiveness, Assurance, Empathy and Tangible, to patient satisfaction, is 36.4%, and the rest is influenced by other variables not examined in this research.Based on the simultaneous test results, the dimensions of Service Quality, which include (Reliability, Responsiveness, Assurance, Empathy and Tangible), simultaneously have a positive and significant effect on Patient Satisfaction at Pandere Public Health Center. Similar research results were presented byAfriadi and Sitohang (2016);Az-zahroh (2017); Sharif et al (2017);Meliala (2018); Tarjo (2020). Because patient satisfaction at the Pandere Health Center should be accepted, the patient must be expected to recover when seeking treatment at the Pandere Health Center.…”
This research aims to examine and explain the effect of service quality on patient satisfaction at the Pandere Public Health Center, Sigi District. The research method used is explanatory research. The population of this research was all patients who had been treated during 2020, while the sample was 88 respondents. The sampling technique used the Slovin technique. The data analysis method used multiple linear regression with IBM SPSS Statistics version 25 software-assisted. The results of the partial statistical test of service quality variables consisting of Reliability (X1) and Assurance (X3) have a significant positive effect. In comparison, the Responsiveness (X2), Empathy (X4), and Tangible (X5) variables have no significant effect on patient satisfaction. Simultaneous statistical test results show that service quality has a positive and significant effect on patient satisfaction.
Keywords: Service Quality, Reliability, Responsiveness, Assurance, Empathy, Tangible, Patient Satisfaction
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