Pengaruh Kualitas Pelayanan Terhadap Persepsi Nilai Nasabah Yang Dimediasi Oleh Persepsi Risiko Studi Pada Nasabah LPD Pererenan Kabupaten Badung

wijaya, Ida bagus surya; Mandala, Kastawan

doi:10.24843/ejmunud.2018.v07.i05.p14

Cited by 3 publications

(4 citation statements)

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“…The results of research conducted by Ananda (2018) state that the better the quality of service provided, the more impact it will have on increasing the perceived value consumers feel. Similar things were also found in research (Warman et al, 2019) ; (Mandala, 2018) ; (Ariany & Lutfi, 2021).…”

Section: The Influence Of Service Quality On Perceived Valuesupporting

confidence: 89%

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The Role of Perceived Value in Mediating the Influence of Service Quality on Customer Satisfaction

Yudistira Kawisana,

Ekawati

2024

JII

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Tourism is one of the critical sectors that drives the Indonesian economy. This research is intended to determine the role of perceived Value in mediating the relationship between service quality and customer satisfaction (study at the Bedugul Recreation Warung in Tabanan district). The number of samples taken was 117 people using non-probability sampling methods, especially purposive sampling, namely samples determined using specific criteria. Data collection was carried out by distributing questionnaires at the Bedugul Recreation Stall. The data analysis techniques used are path analysis and the Sobel test. This analysis shows that service quality positively and significantly affects perceived Value. Service quality has a positive and significant effect on customer satisfaction. Perceived Value mediates the influence of service quality on customer satisfaction. This research implies that it can be used as material for consideration and input for management at Bedugul Recreation Warung in Tabanan Regency in marketing their products by considering service quality and perceived Value on customer satisfaction.

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Section: The Influence Of Service Quality On Perceived Valuesupporting

confidence: 89%

“…Research states that service quality positively and significantly affects perceived Value (Warman et al, 2019). The same research results were found in (Mandala, 2018) (Ariany & Lutfi, 2021) and (Yogaswara & Pramudana, 2022).…”

Section: Introductionsupporting

confidence: 80%

The Role of Perceived Value in Mediating the Influence of Service Quality on Customer Satisfaction

Yudistira Kawisana,

Ekawati

2024

JII

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“…The population used in this study are tourists who visit Buleleng Regency, the number of which in the latest BPS data is 224,209. In this study, the sample determination method used is probability sampling, which is a sampling technique that provides equal opportunities or opportunities for each element or member of the population to be selected as a sample, Rahyuda in (Wijaya & Mandala, 2018). The sample used was 100 tourists who visited Buleleng Regency.…”

Section: Methodsmentioning

confidence: 99%

The Effect of The Promotional Mix on The Decision of Tourists Visiting The Regency of Buleleng

Putra,

Atidira,

Atmaja

2023

BJM

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This study was conducted to determine the effect of the promotional mix including advertising, sales promotion, personal selling, public relations and direct sales on the decision of tourists visiting Buleleng Regency. The population used in this study were all tourists who had visited Buleleng totaling 224,209 people, while the sample in this study amounted to 100 people who were determined by the slovin formula with a tolerance level of 10%. Based on the results of data analysis using multiple linear regression, it is known that the decision of tourists visiting Buleleng Regency is determined simultaneously by advertising, sales promotion, personal selling, public relations and direct selling. However, partially, it can be seen that the decision of tourists to visit Buleleng Regency is only determined by sales promotion, while other promotional mix variables have no effect on the decision of tourists to visit Buleleng Regency

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“…Salah satu poin penting guna mempertahankan nasabah adalah dengan melakukan pelayanan yang baik. Tentunya nasabah akan beralih ketempat lain apabila pelayanan yang diberikan tidak maksimal (Astuti dalam Wijaya dan Mandala, 2018). Karena beraneka ragamnya superioritas LPD tersebut, maka terciptalah kualitas pelayanan masyarakat terhadap LPD.…”

Section: Pendahuluanunclassified

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Dengan Kepuasan Sebagai Variabel Mediasi Pada LPD

Widnyana

Suarmanayasa

2021

BJM

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This research is intended to examine the influences of (1) service quality towards customers’ satisfaction, (2) service quality towards custormers’ loyalty, (3) customers’ satisfaction towards customers’ loyalty, and (4) customers’ satisfaction in mediating service quality towards customers’ loyalty in LPD Desa Adat Ularan. The research design of this research used casual quantitative research. The subject of this research is the customers of LPD Desa Adat Ularan, and the object of this research is the quality of services, customers’ satisfaction, and customers’ loyalty. The sample of this research involved 100 respondents. Therefore, the data of this research were collected through document recording, questionnaire design, and analyzed by path analysis. The results of this research showed that: (1) service quality has a positive and significant effect towards customers’ satisfaction, (2) service quality has a positive and significant effect towards customers’ loyalty, (3) customers’ satisfaction has a positive and significant effect towards customers’ loyalty, and (4) customers’ satisfaction partialy mediate the effect of services quality towards customers’ loyalty in LPD Desa Adat Ularan.

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Pengaruh Kualitas Pelayanan Terhadap Persepsi Nilai Nasabah Yang Dimediasi Oleh Persepsi Risiko Studi Pada Nasabah LPD Pererenan Kabupaten Badung

Cited by 3 publications

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The Role of Perceived Value in Mediating the Influence of Service Quality on Customer Satisfaction

The Role of Perceived Value in Mediating the Influence of Service Quality on Customer Satisfaction

The Effect of The Promotional Mix on The Decision of Tourists Visiting The Regency of Buleleng

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Dengan Kepuasan Sebagai Variabel Mediasi Pada LPD

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