Pengaruh Kualitas Pelayanan dan Persepsi Harga terhadap Kepuasan Pasien di Rumah Sakit Type C Kabupaten Kebumen

Sumadi, Sumadi

doi:10.36982/jiegmk.v11i2.1190

Cited by 7 publications

(4 citation statements)

References 3 publications

(4 reference statements)

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“…Health services also need to improve the ability and knowledge of officers in providing health services, especially in providing information about treatment and actions taken to patients. The results of this study are in line with research conducted by Nugraha and Sumadi (2020) on the Effect of Service Quality and Price Perception on Patient Satisfaction in Type C Hospitals, Kebumen Regency, which states that service reliability is sufficient.…”

Section: Reliabilitysupporting

confidence: 89%

Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia

Ahmad

Akbar²,

Nurmaladewi

et al. 2022

Public Health of Indonesia

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Background: The degree of quality health is greatly influenced by existing health services. Thus, assessing the service quality during the COVID-19 pandemic is necessary. Objective: This study aimed to describe the quality of services in health service facilities in North Buton District during the pandemic. Method: A descriptive survey research was conducted in 2021. A total of 400 respondents were selected using accidental sampling. Data were analyzed using descriptive statistics and presented in the form of frequency distribution tables and narratives. Results: The quality of service (tangible, reliability, responsiveness, assurance, and empathy) was sufficient. Changes in the quality of health services were more likely related to changes in service flow and operating hours. However, although the service quality was adequate, some respondents (8% to 12%) complained about unavailability of hand sanitizer in the waiting room, inadequate detailed information related to COVID-19, slow registration process, lack of medical personnel, and less friendly healthcare workers. Conclusion: This study may serve as input for health policymakers and hospital and public health center managers to improve health service quality.

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Section: Reliabilitysupporting

confidence: 89%

Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia

Ahmad

Akbar²,

Nurmaladewi

et al. 2022

Public Health of Indonesia

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“…Semakin maraknya persaingan membuat perusahaan wajib melakukan inovasi agar dapat bertahan. Nugraha (2020) mengemukakan bahwa penilaian pelanggan atas layanan yang diberikan pada usaha jasa sangat bergantung pada kualitas pelayanan yang diberikan.…”

Section: Pendahuluanunclassified

Peran Kepuasan Pelanggan Dalam Memediasi Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan

Wiryana,

Asti Aksari

2023

EEB

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Customer loyalty is one of the important assets that must be considered by the company. Customer loyalty is created through customer satisfaction with the quality of services offered. This study aims to analyze the effect of customer satisfaction, which mediates service quality, on customer loyalty. This research is located in Badung Regency, with a sample size of 110 respondents who have used the services of Salon Tria more than once, using a purposive sampling method, and distributed using a Google Form Questionnaire, measured by 11 indicators using the Likert Scale. The data analysis techniques used are path analysis, the Sobel test, and the VAF test. The results of this study indicate that all hypotheses are accepted. Service quality has a positive and significant effect on customer loyalty, service quality has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on customer loyalty, according to the findings of this study, costomer satisfaction acts as a moderation in the relationship between service quality and customer loyalty. in order to increase customer loyalty, it can be done through improving service quality and customer satisfaction

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“…Pelayanan medis atau Penyedia jasa pelayanan kesehatan harus mampu memberikan penyembuhan penyakit dan pemulihan kesehatan untuk meningkatkan mutu pelayanan yang berorientasi kepada kepuasan pasien. 2 Dalam Undang-undang No. 36 Tahun 2009 tentang Kesehatan juga ditegaskan bahwa setiap orang mempunyai hak yang sama dalam memperoleh akses atas sumber daya di bidang kesehatan dan memperoleh pelayanan kesehatan yang aman, bermutu, dan terjangkau.…”

Section: Pendahuluanunclassified

Pengaruh Kualitas Pelayanan Kesehatan dan Sarana Prasarana Terhadap Loyalitas Pasien Melalui Kepuasan Pasien

Pertiwi

2022

INJ

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The growing competition between hospitals is getting tougher so that every hospital is required to enhance competitiveness by trying to give satisfaction to all its patients. The progress and development of the hospital will depend on the quality of the services provided. Hospital growth in Indonesia is quite high in the past ten years. However, this growth does not indicate good quality. Data from the Hospital Accreditation Commission in 2014 recorded that only 535 hospitals were nationally accredited from 2424 hospitals registered in Indonesia or around 22 percent. This study was conducted with the aim of analyzing the effect of the quality of health services and infrastructure on patient loyalty through patient satisfaction at the Jala Ammari Hospital in Makassar. This research used quantitative research by using path analysis method. The population in this study was 1,432 patients. The number of samples was 115 patients. The sampling technique in this study is random sampling. The results of this study indicate that the significance value of (1) the effect of health service quality on patient loyalty is 0.016, (2) infrastructure facilities on patient loyalty is 0.017 (3) the quality of health services to patient satisfaction is 0.000, (4) infrastructure facilities to patient satisfaction of 0.043, (5) patient satisfaction on patient loyalty is 0.025, (6) the effect of health service quality on patient loyalty through patient satisfaction is 0.044, (7) the effect of infrastructure on patient loyalty through patient satisfaction is 0.258. The conclusion that the quality of health services goes well so as to increase patient loyalty through patient satisfaction, but seen from the facilities has not been implemented properly on patient loyalty through patient satisfaction.

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Pengaruh Kualitas Pelayanan dan Persepsi Harga terhadap Kepuasan Pasien di Rumah Sakit Type C Kabupaten Kebumen

Cited by 7 publications

References 3 publications

Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia

Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia

Peran Kepuasan Pelanggan Dalam Memediasi Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan

Pengaruh Kualitas Pelayanan Kesehatan dan Sarana Prasarana Terhadap Loyalitas Pasien Melalui Kepuasan Pasien

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