Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia

Abstract

Background: The degree of quality health is greatly influenced by existing health services. Thus, assessing the service quality during the COVID-19 pandemic is necessary. Objective: This study aimed to describe the quality of services in health service facilities in North Buton District during the pandemic. Method: A descriptive survey research was conducted in 2021. A total of 400 respondents were selected using accidental sampling. Data were analyzed using descriptive statistics and presented in the form of frequency distribution tables and narratives. Results: The quality of service (tangible, reliability, responsiveness, assurance, and empathy) was sufficient. Changes in the quality of health services were more likely related to changes in service flow and operating hours. However, although the service quality was adequate, some respondents (8% to 12%) complained about unavailability of hand sanitizer in the waiting room, inadequate detailed information related to COVID-19, slow registration process, lack of medical personnel, and less friendly healthcare workers. Conclusion: This study may serve as input for health policymakers and hospital and public health center managers to improve health service quality.

Self-Regulated Learning and Academic Stress in Medical School: Are They Related?

“…Another possible explanation is that cultural factors may have a significant impact on self-regulated learning and academic stress. Most research done on selfregulated learning have been done in a Western cultural background [8], however educational and cultural differences between Western and Asian societies can contribute to differences in self-regulated learning. Cultural values and beliefs directly and indirectly influence students' motivation and behaviour.…”

“…There is evidence from several studies, such as those from Spain, China and Iran, that show that higher levels of self-regulated learning are related to lower levels of academic stress [5,6,7]. Although some studies show that self-regulated learning is associated with lower academic stress, most of the studies on self-regulated learning have been conducted in a Western cultural background [8]. In this regard, further research should be conducted in Eastern cultural backgrounds, where there is a diversity of norms and values.…”

Relationship Of Family Support and Maternal Anxiety With Basic Immunization Compliance During The COVID-19 Pandemic

“…The pandemic period causes health worries and anxiety which have a significant psychological impact (such as stress, disturbing negative thoughts, avoidance), which can be associated with ineffective preventive behavior. (Akbar et al, 2022) This shows that due to maternal anxiety during the pandemic, preventive behavior by providing immunizations in children it can cause disobedience. Based on table 3, as many as 83.3% of respondents with a tertiary level of education are experiencing severe anxiety due to noncompliance with immunization, who are more likely to understand updated information on COVID-19 both from the media and from the local government, so that they have knowledge about how easy it is to spread.…”

Health Promotion Strategy To Increase Covid-19 Vaccination Coverage In Lampeapi Health Center

“…Fellow individuals in society have the task of exchanging information and material support they have. Likewise, partnerships with religious leaders have also increased the participation of religious leaders in the transfer of information regarding the Covid-19 vaccination (21). With the involvement of religious leaders in the Lampeapi Health Center area, community awareness can occur quickly and effectively.…”