Pengaruh Atribut Produk, Tingkat Kualitas Pelayanan Dan Jaringan Kantor Terhadap Tingkat Kepuasan Nasabah Perbankan Syariah

Abstract

The development of Islamic banking is more modern, based on Islam and have many wide range of products, features and facilities other services do not automatically become Islamic banking as a solution to the transactions and banking services expected by the whole society, it can not be separated from their weaknesses, so they lack of perceived levels of customer satisfaction.Based on the background described can be formulated as the problem through the following questions: 1. What attributes of the product, the quality level of service and branch network of Islamic banking at Bank Jabar Banten sharia Tangerang City? 2. What product attributes, the quality level of service and office networks affect the level of customer satisfaction in the transaction of Islamic banking at Bank Jabar Banten sharia in Tangerang city? 3. How is the relationship between product attributes, the level of quality of service and network of offices on the level of customer satisfaction in the Islamic banking at Bank Jabar Banten sharia Tangerang City ?.The purpose of this study include: 1. Information on product attributes, the quality level of service and branch network of Islamic banking at Bank Jabar Banten sharia in Tangerang city. 2. The effect of product attributes, level of service quality and network of offices on the level of customer satisfaction in the Islamic banking Islamic Bank Jabar Banten Tangerang City. 3. The relationship between product attributes, the level of quality of service and network of offices on the level of customer satisfaction in the Islamic banking at Bank Jabar Banten sharia in the city of Tangerang.While the method of research in this thesis is a quantitative method of data collection in the form of observations, questionnaires, documentation and literature. In this study, using a sample as respondents 251 respondents with a population of 671 customers.Based test of ANOVA or Fcount on can Fcount was 31.572, while F (0:05; 3.247) = 2.641, since Fcount>Ftable; 31.572> 2.641, then H0 is rejected. This means that influences of product attributes (X1), Quality of Service (X2) & Office Network (X3) to the level of customer satisfaction (Y) Bank Jabar Banten Syariah in Tangerang. So that every time there is a change in the variable X is the product attributes, quality of service and network of offices will affect the level of customer satisfaction.

Implementasi Akad Musyarakah Mutanaqisah di BNU’26 Syariah Magelang

“…Dalam memastikan kesuksesan perkembangan industri perbankan syariah, kerjasama dan dukungan yang komprehensif dari berbagai elemen, termasuk para aktor bisnis perbankan dan pihak-pihak yang memiliki kepentingan, menjadi sangatlah penting untuk terciptanya industri perbankan syariah yang sehat (Sukarnoto, 2020). Sistem keuangan dan perbankan Islam merupakan suatu komponen dari konsep ekonomi Islam yang lebih besar, yang bertujuan menerapkan nilai-nilai Islam dalam konteks ekonomi (Ilyas, 2021).…”