Pendekatan Akuntabilitas Pelayanan Publik Dalam Mengikuti Perubahan Paradigma Baru Administrasi Publik

Herizal, Herizal; Mukhrijal, Mukhrijal; Wance, Marno

doi:10.24815/gaspol.v1i1.17327

Cited by 33 publications

(36 citation statements)

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“…Attitudes consist of essential components, namely emotions, information, and behavior (Luthans, 2006). The perspective of The New Public Service has many facets and demands recognition of the complex role played by the government (bureaucrats) in contemporary governance (Herizal et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Work culture of the government of Teluk Ambon district in providing administrative services to the community in the era of COVID-19

Chaniago

2021

irjmis

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This study aims to determine the work culture of the sub-district government in providing administrative services to the community in the Covid-19 era. The research method is a direct qualitative descriptive method. Data collection techniques used are observation, documentation, and interviews. The study results show a fundamental service change in 2020, namely the pattern of routine and usual ways of working that are very different felt by the people who will provide services at the Teluk Ambon District Office. Changes in bureaucratic work procedures are caused by the public's complying with the health protocol and maintaining a sitting position, which is one meter while providing services at the Teluk Ambon sub-district office.

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Section: Introductionmentioning

confidence: 99%

Work culture of the government of Teluk Ambon district in providing administrative services to the community in the era of COVID-19

Chaniago

2021

irjmis

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“…Furthermore, Tikson (2020), states that three factors influence job satisfaction: a challenging job, a fair reward system, supportive conditions, and the attitude of coworkers. The perspective of The New Public Service has many facets and demands recognition of the complex role played by the government (bureaucrats) in contemporary governance (Herizal et al, 2020). Change management is known as the model developed by Lewin, who developed the concept of force field analysis.…”

Section: Introductionmentioning

confidence: 99%

Bureaucracy culture change of administrative services on COVID-19 pandemic era

Al-Hamid

2021

ijssh

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This study aims to analyze changes in the government bureaucracy in providing administrative services in the COVID-19 era. To analyze the problem, we used a qualitative descriptive method. Observation, documentation, and interviews are the main methods of data collection. The results showed that at the beginning of service during the COVID-19 period, employees were still very slow in responding to community services, but over time the Camat of the Teluk Ambon District Office always provided work motivation and improved services. Aspects of Responsibility were found at the time of the study that the Teluk Ambon District office employees had a high responsibility in completing and providing services to the community. Disciplinary aspects, from the study results, public awareness in maintaining the discipline of health protocols are still very minimal; This is indicated by employees always giving warnings to keep their distance when providing services. In this case, leadership is a determining factor in running the wheels of government organization well and quickly. The Camat as the leader of Ambon Bay always provides advice and work motivation to State Civil Apparatus Employees or non-permanent employees to provide services to the community even in the COVID-19 condition.

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“…Furthermore, Agung Kumiawan, in his book Transformation of Public Services defines effectiveness as follows: Effectiveness is the ability to carry out tasks, functions rather than an organization or the like where there is no pressure or tension between its implementations (Kurniawan, 2005). Model accountability of services public who respond to the people's local's demands should be expected to resolve the various problems of practical which regulate the procedure, the determination of cost, time and mechanism of complaints and the establishment of facilities services (Herizal et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

effectiveness of e-ID card services in subdistrict city North Ternate

Ibrahim

Deni

Saraha

et al. 2021

irjmis

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This research is a descriptive qualitative study to analyze or explain the effectiveness of e-ID services in Ternate City District Office in improving the handling of service of e-ID; study descriptive aimed to explain something the object of research is relatively deep and focused on the object study. The research results show that the implementation of e-ID services in the District of North Ternate City began recording the mass until manually recording is currently not implemented effectively. This can be proven by several indicators of effectiveness measurement, namely the Achievement of Objectives in terms of the time target has not been achieved. In terms of the final goal, which is the concrete target of recording implementation for compulsory e-ID Card, only 92.49% have been recorded while the remaining 7.51 % have not been recorded. There is miscommunication between the sub-district government and the civil registry office of Ternate City so that for now, all recordings have been pulled in the civil registry office of Ternate City.

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Pendekatan Akuntabilitas Pelayanan Publik Dalam Mengikuti Perubahan Paradigma Baru Administrasi Publik

Cited by 33 publications

References 0 publications

Work culture of the government of Teluk Ambon district in providing administrative services to the community in the era of COVID-19

Work culture of the government of Teluk Ambon district in providing administrative services to the community in the era of COVID-19

Bureaucracy culture change of administrative services on COVID-19 pandemic era

effectiveness of e-ID card services in subdistrict city North Ternate

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