The experiment was conducted in Bogor Regency BAPPEDA in order to analyze the influence of motivation and coordination on the quality of service of the staff at BAPPEDA Bogor Regency. This type of descriptive and explanatory research using survey methods and literature review. Analysis of quantitative data through a statistical approach. Variablesvariables used, the dependent variable, namely the quality of care and the independent variables of motivation and coordination. This study to analyze the influence of the independent variable (X) on the dependent variable (Y). The population consisted of employees from the elements as much as 89 BAPPEDA Bogor Regency employees. To determine the size of the sample used simple random sampling technique, so the number of samples of 47 employees.Survey results revealed the positive effect of independent variables and the real motivation of the dependent variable quality of service of the staff BAPPEDA Bogor Regency. Due to increased employee motivation will inevitably impact on service quality improvement staff BAPPEDA Bogor Regency. Coordination of the independent variable and a real positive effect on the dependent variable quality of service of the staff BAPPEDA Bogor Regency. Due to the increase in staff coordination will inevitably impact on service quality improvement staff BAPPEDA Bogor Regency. So to improve the quality of service of the staff BAPPEDA Bogorneedforincreasedmotivationandcoordination.
ABSTRAKPenelitian dilaksanakan pada BAPPEDA Kabupaten Bogor dengan tujuan untuk menganalisis pengaruh motivasi dan koordinasi terhadap kualitas pelayanan pegawai di BAPPEDA Kabupaten Bogor. Jenis penelitian ini deskriptif dan eksplanasi dengan menggunakan metode survei dan kajian pustaka. Analisis data dengan cara pendekatan kuantitatif melalui statistik. Variabel -variabel yang digunakan, adalah variabel terikat, yaitu kualitas pelayanan dan variabel bebas terdiri dari motivasi dan koordinasi. Penelitian ini untuk menganalisis pengaruh variabel bebas (X) terhadap variabel terikat (Y). Populasi terdiri dari pegawai dari unsur-unsur BAPPEDA Kabupaten Bogor sebanyak 89 orang pegawai. Untuk menetukan besarnya sampel digunakan teknik simple random sampling, sehingga jumlah sampel 47 pegawai.Hasil penelitian diketahui variabel bebas motivasi berpengaruh positif dan nyata terhadap variabel terikat kualitas pelayanan pegawai BAPPEDA Kabupaten Bogor. Maka untuk meningkatkan kualitas pelayanan pegawai BAPPEDA Kabupaten Bogor perlu adanya peningkatan motivasi dan koordinasi.Kata kunci : motivasi, koordinasi , kualitas pelayanan.