“…From some consumers' perspectives, there was a lack of clarity on the PSWs' roles: the PSWs were viewed as informal staff who were replaceable, leading to negative perceptions of the peer‐support services (Fan et al, 2018; Moorthi, 2014; Tse et al, 2017, 2019). Furthermore, some consumers (Moorthi, 2014; Tse et al, 2019) and even members of the public might find it challenging to view the PSWs as mental health professionals, given concerns on their mental health history and the risk of their relapse (Fan et al, 2018; Lee et al, 2019; Sheth et al, 2019). In some cases, the consumers perceived the knowledge shared by the PSWs to be of lower value than that by healthcare professionals and should not be fully trusted (Tse et al, 2019).…”