Patterns as an Artifact for Business Process Improvement - Insights from a Case Study

Falk, Thomas; Griesberger, Philipp; Leist, Susanne

doi:10.1007/978-3-642-38827-9_7

Cited by 9 publications

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“…Hence, there is no theoretical guidance on how to perform or structure the task (Forster, 2006;Reijers & Limam Mansar, 2005;Valiris & Glykas, 1999;Zellner, 2013). As a result, the transformation of a process from the "as-is" to the "to-be state" -by the modification of particular business process elements -is insufficiently specified (Falk et al, 2013;Lang et al, 2015) and often done in an "ad-hoc" fashion shaped by employees' subjective perceptions (e.g., Nwabueze, 2012).…”

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confidence: 99%

Creating a Functional Interdependency Map for Supporting the “Act of Improvement” in Business Process Improvement Projects

Johannsen

Zellner

Griesberger

2022

International Journal of Service Science, Management, Engineering, and Technology

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Business process improvement (BPI) is of high priority for practitioners. But especially the most value-adding phase in a BPI project, namely the “act of improvement”, is insufficiently supported despite the many existing methods and techniques. Until now, it is largely unclear as to what degree existing BPI techniques support each other and are interrelated with one another. Thus, the purpose of this paper is to investigate the functional interdependencies between BPI techniques to get a better understanding for the beneficial synergies between the BPI techniques and to provide a basis for purposefully combining them within projects. Based on the functional interdependencies, a graphical “Functional Interdependency Map” is developed and its usability demonstrated in an experiment. The paper is valuable for academics and practitioners alike because the impact of BPI on organizational performance is high.

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confidence: 99%