Patologi Pelayanan Publik di Era Revolusi Industri 4.0

Hamirul, Hamirul

doi:10.32666/tatasejuta.v4i2.37

Cited by 4 publications

(5 citation statements)

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“…Pelayanan publik diharapkan dapat memenuhi kebutuhan warga negara dan penduduk atas barang, jasa, atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik (Sinambela, 2006). Kebutuhan yang dimaksud bukan kebutuhan secara individual tetapi berbagai kebutuhan yang diharapkan oleh masyarakat secara luas misalnya seperti dalam bidang pendidikan, kesehatan, termasuk administrasi kependudukan sipil (Hamirul, 2019). Pelayanan publik merupakan kewajiban dan janji penyelenggara kepada masyarakat dalam rangka pemenuhan kebutuhan melalui pelayanan yang berkualitas, cepat, mudah, terjangkau, dan teratur.…”

Section: Pendahuluanunclassified

“…Administrasi kependudukan meliputi kegiatan penataan dan penertiban dalam penerbitan dokumen atau data kependudukan melalui pendaftaran penduduk, pencatatan sipil dan pengelolaan informasi administrasi kependudukan, serta pendayagunaan hasilnya untuk pelayanan publik. Administrasi kependudukan merupakan hal yang vital karena dokumen yang diterbitkan merupakan dokumen dasar dalam penerbitan dokumen-dokumen lain yang diperlukan oleh masyarakat (Hamirul, 2019). Hal ini menunjukkan adanya suatu relevansi antara administrasi negara dengan administrasi kependudukan dengan dijembatani oleh pelayanan publik.…”

Section: Pendahuluanunclassified

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Rekonstruksi Pencatatan Perkawinan Berdasarkan Relevansi Antara Hukum Administrasi Negara dengan Hukum Administrasi Sipil

Emeralda

Hamidah

2022

JIPPK

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This study aimed to analyze the problems of enforcing civil administrative law in marriage registration and the concept of reconstructing marriage registration based on the relevance of state administrative law to civil administrative law. The method used in this study was normative juridical with a statutory approach and a conceptual approach. The problems of enforcing civil administration law in marriage registration include general problems related to administration, such as errors in identity writing and the organization of administrative institutions, which were full of personnel management problems. The reconstruction of marriage registration was based on the relevance between state administrative law and civil administrative law relating to the interests of public service delivery and institutional structure structuring in civil service law. The arrangement of personnel in the office of religious affairs need to pay attention to the employment law to create services based on professionalism in serving the community.

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Section: Pendahuluanunclassified

Rekonstruksi Pencatatan Perkawinan Berdasarkan Relevansi Antara Hukum Administrasi Negara dengan Hukum Administrasi Sipil

Emeralda

Hamidah

2022

JIPPK

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“…Then, Hajar [4] also stated that in realizing good governance, it must be supported by the resources owned by the region, including the components involved in governance so as to produce good and quality performance. Furthermore, Hamirul [5], concluded that the problem of public services must be minimized due to the development of access to technology and the transparency provided regarding public services and is based on the time and cost that must be prepared to get excellent service. Thus, in implementing e-Keluraham as a product of public service innovation in Koya Timur Village, it must be optimally supported by existing resources, especially the government and internet access networks.…”

Section: Introductionmentioning

confidence: 99%

Implementation of the E-Kelurahan Program in Improving Public Services in Kelurahan Koya Timur City of Jayapura

Sinaga¹,

Siswidiyanto²,

Putra³

2022

Advances in Social Science, Education and Humanities Research

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Quality public services are one that can support the realization of good governance. Realizing quality public services must be able to keep up with the development of science and technology, and this is a challenge for local governments to be able to produce innovations that are oriented towards technology and information. In an effort to support the realization of quality public services, the local government of Jayapura City has established a policy on the implementation of information technology-oriented public service programs. The program in question is e-Kelurahan which is implemented in all villages in Jaya Pura City including Koya Timur Village. The purpose of this study was to determine the implementation of the e-Kelurahan program in improving public services in the Koya Timur Village. The method used in this research is qualitative method. The results of this study indicate the creation of quality service quality based on the ease and responsiveness of the government in providing follow-up to public complaints regarding administration or documents in the Koya Timur Village Government. The e-Kelurahan program also provides many benefits for the community, although there are still some obstacles that must be faced in implementing the e-Kelurahan program, including the internal network and resource capabilities that are not yet optimal to support the e-Kelurahan program in East Koya.

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“…Because of its orientation towards the public or the people, the state tries in such a way as to serve its people. If the people served the state or government in the past, now the government or form is the people's servant (Denhardt & Denhardt, 2000;Hardiyansyah, 2018;Hamirul, 2018). The occurrence of this paradigm shift, apart from the demands of society, democracy in various fields of life, including requests for decentralization or regional autonomy (for the case in Indonesia), changes and advances in information technology, communication technology, and transportation technology, is also inseparable from changing paradigms itself (Sudrajat, 2009;Setijaningrum, 2011;Herizal et al, 2020) However, changing the orientation to the people is not an easy thing.…”

Section: Introductionmentioning

confidence: 99%

Implementing the Policy to Serve Citizens (BMW) in Tulang Bawang Regency: Public Service Innovation Study

Winarti

Jeddawi

Lukman

et al. 2021

IJSOC

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This study examines the implementation of the "Move to Serve Citizens" (BMW) policy in assessing innovation in public services in Tulang Bawang Regency, Lampung Province. Government leadership in implementing the "Move to Serve Citizens" (BMW) policy was initiated in the RANPERDA RPJMD Tulang Bawang 2017-2024 which is also an arrangement to realize its vision-mission of regional heads to improve community welfare and optimal public services in Tulang Bawang district. Research on the implementation of mobile policies to serve residents in Tulang Bawang Regency (the study of public service innovation uses a mixed-method research type or is often referred to as a mixed method, a research approach that combines associates qualitative and quantitative forms with inductive-deductive thought processes. BMW policy has a significant effect on public services. The research findings revealed that the BMW policy variable, each indicator of this variable, is considered to determine the success of the policy objectives. It has been determined that it has been optimally used to implement the BMW policy by Tulang Bawang Regency successfully.

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Patologi Pelayanan Publik di Era Revolusi Industri 4.0

Cited by 4 publications

References 0 publications

Rekonstruksi Pencatatan Perkawinan Berdasarkan Relevansi Antara Hukum Administrasi Negara dengan Hukum Administrasi Sipil

Rekonstruksi Pencatatan Perkawinan Berdasarkan Relevansi Antara Hukum Administrasi Negara dengan Hukum Administrasi Sipil

Implementation of the E-Kelurahan Program in Improving Public Services in Kelurahan Koya Timur City of Jayapura

Implementing the Policy to Serve Citizens (BMW) in Tulang Bawang Regency: Public Service Innovation Study

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