Patients' perception of the quality of nursing care and related hospital services

Al‐Hussami, Mahmoud; Al-Momani, Muwafaq; Hammad, Sawsan; Maharmeh, Mahmoud; Darawad, Muhammad W.

doi:10.15761/hpc.1000110

Cited by 23 publications

(32 citation statements)

References 25 publications

(33 reference statements)

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“…In order to provide QNC, nurses should be knowledgeable and skilful in patient care (Kieft, de Brouwer, Francke, & Delnoij, 2014). Patients necessitate from nurses to embrace certain characters (e.g., empathy, kindness and caring) as some indicators of quality nursing care (Al-Hussami, Al-Momani, Hammad, Maharmeh, & Darawad, 2017). However, measuring the QNC is not only about nurses' performance but also about how nursing is organised and delivered within healthcare institutions (Freitas et al, 2014).…”

Section: Background Of the Studymentioning

confidence: 99%

“…In the study of Alshehry et al (2019), good workplace environment of nurses improves the patient-centred care delivery. In addition, patients are also satisfied with the care delivered if there is an interdisciplinary collaboration between nurses and other healthcare professionals (Al-Hussami et al, 2017). Hospital-related services such as clean bed linen, available bathroom and well-ventilated room also affect the QNC (Al-Hussami et al, 2017).…”

Section: Background Of the Studymentioning

confidence: 99%

“…In addition, patients are also satisfied with the care delivered if there is an interdisciplinary collaboration between nurses and other healthcare professionals (Al‐Hussami et al, ). Hospital‐related services such as clean bed linen, available bathroom and well‐ventilated room also affect the QNC (Al‐Hussami et al, ). It is likely that the more available the services and well clean the hospital environment, the higher the QNC.…”

Section: Introductionmentioning

confidence: 99%

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Influence of workplace incivility on the quality of nursing care

Alshehry

Alquwez

Almazan

et al. 2019

Journal of Clinical Nursing

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Aims and objectives To examine the influence of workplace incivility on the quality of nursing care. Background Recent evidence describes workplace incivility as a serious concern in the healthcare setting worldwide. Exposure to workplace incivility can alter a nurse's behaviour, thought process and perspective towards the nursing profession. However, there is insufficient evidence to determine whether workplace incivility might be associated with the quality of nursing care in Saudi Arabia. Design A quantitative and cross‐sectional study. Method A survey was carried out amongst 378 nurses in two government hospitals in Saudi Arabia from February 2018–May 2018 using the Nurse Incivility and quality of nursing care scales. Multivariate multiple regression was performed to investigate the influence of the uncivil experiences of nurses from different sources on the different aspects of quality of nursing care. The study adhered to STROBE guideline (see Appendix S1). Results The overall mean of the quality of nursing care scale was 3.14 (SD = 0.66) from a scale of 1–5, with patient satisfaction receiving the highest mean dimension (mean = 3.27, SD = 0.72) and health promotion the lowest mean dimension (mean = 3.08, SD = 0.74). Experience in the present hospital and the hospital were associated with the overall quality of nursing care. General and nurse incivility exerted a multivariate effect on overall quality of nursing care and its different dimensions. Conclusion General incivility and nurse incivility were found to negatively impact quality of nursing care and its different dimensions. Relevance to clinical practice Stronger policies geared towards eliminating workplace incivility should be implemented as uncivil acts can lead to poor quality of nursing care. Nurse administrators and nurses should be pro‐active in recognising, preventing, approaching, reporting and intervening with uncivil acts in the hospital to protect these workers from these types of behaviours and avoid their negative impacts on patient care.

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Section: Background Of the Studymentioning

confidence: 99%

Section: Background Of the Studymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Influence of workplace incivility on the quality of nursing care

Alshehry

Alquwez

Almazan

et al. 2019

Journal of Clinical Nursing

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“…The civility and respect with which hospital units’ deal create an atmosphere of high mood and job satisfaction. In addition, patients are satisfied with the care provided when there is collaboration between nurses and doctors (Al‐Hussami et al., 2017). The climate of civility in the workplace has an impact on collaboration between healthcare professionals especially nurses and doctors, and few studies have examined this issue in this regard.…”

Section: Introductionmentioning

confidence: 99%

Effect of nurses’ perception to workplace civility climate on nurse–physician collaboration

Hossny

Sabra

2020

Nursing Open

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Aims To assess the effect of nurses’ perception to workplace civility climate on nurse–physician collaboration and determine whether the largest contributor to changing the climate of the workplace are the employees or top management. Design This study used non‐experimental descriptive cross‐sectional study design, which using purposive sample (139 nurses) working at Health Insurance Hospital. Method The current study data were collected by using self‐administered questionnaires including three tools: (a) a structured interview questionnaire includes personal data; (b) perceived workplace civility climate scale (15 items); and (c) Nurse Physician Collaboration Scale (27 items). Results Main result of this study reveals that there was a positive statistically significant correlation between workplace civility climate and collaboration (0.208 * ). Studied nurses were perceived top management with the high score (87.5) than employees (65.2). Conclusion Workplace civility climate was demanded for well collaboration between nurses and physicians to provide high‐quality services; when nurses and physicians have increase chance to work in civility climate, combining with response to incivility and low intolerance for it, they will be more collaborated. Recommendation: Policies and procedures are very important in healthcare settings to address uncivil actions and establish a civilized climate.

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“…During patient stay in hospital nurses respect for patient and politeness enhance patient satisfaction which improve patient health status. (Al-Hussami et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Nurses Perception of Practical Environment Relationship with Patient Satisfaction in Government Hospital Lahore

Hameed

Hussain

2019

Int J Soc Sci Mgt

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Introduction: The practical environment is described as the surrounding environments in which an employee works. Nurses practical environment control the delivery of nursing care. It is also important for nurses to develop a awareness about their own perception about working environment that have a positive impact on their performance and enhance the patients’ satisfaction. Objective: The objective of the study is to evaluate Nurses perception of practical environment relationship with patient satisfaction in Government Hospital Lahore. Methodology: Descriptive correlational study design used for study. Sample size Sixty nurses (n=60) and one thirty-three patients (n=133) were selected for study. The tool used for this study included a demographic data, Practice Environment scale Nurse Work Index (PES-NWI) developed by Dr. Eileen Lake (2002), and 2nd tool for patient satisfaction the Hospital Consumer Assessment of Healthcare Provides and Systems (HCAHPS) survey for patients developed by (Long, 2012) used for the study. Results: The results of the study showed the significance positive correlation between the nurse perception and patients’ satisfaction about practical environment. Conclusion: This study concludes that the nurse's perception about nurse practical environment and patient satisfaction from hospital environment show positive relationship. The perception of nurses and patients significantly correlated with practical environment. Healthy environment positive effect on patient satisfaction. Good nursing care enhance patient satisfaction by hospital environment and they will cure early. Int. J. Soc. Sc. Manage. Vol. 6, Issue-3: 75-81

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Patients' perception of the quality of nursing care and related hospital services

Abstract: Background: Quality of care and related hospital services are core concern for healthcare providers and consumers that need improvement in Jordan and worldwide.

Cited by 23 publications

References 25 publications

Influence of workplace incivility on the quality of nursing care

Influence of workplace incivility on the quality of nursing care

Effect of nurses’ perception to workplace civility climate on nurse–physician collaboration

Nurses Perception of Practical Environment Relationship with Patient Satisfaction in Government Hospital Lahore

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