Patients’ experiences of a community pharmacy-led medicines management service

Bissell, Paul; Blenkinsopp, Alison; Short, Duncan; Mason, Linda

doi:10.1111/j.1365-2524.2007.00749.x

Cited by 35 publications

(54 citation statements)

References 13 publications

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“…Concern regarding perceived conflict of interest, where pharmacists might seek to profit from MUR services, was also a concern raised in this study and by others 30. This indicates that the public views the community pharmacist as a business-oriented health care provider, with the result that the MUR service may be seen as untrustworthy 26.…”

Section: Discussionmentioning

confidence: 59%

Patient opinions on medicine-use review: exploring an expanding role of community pharmacists

Aimaurai¹,

Jumpated²,

Krass³

et al. 2017

PPA

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BackgroundCurrent evidence supports the benefit of medicine-use review (MUR) for the safe and effective use of medicines. However, little is known about opinions of consumers regarding their preference for undertaking MUR, especially in the developing world, eg, in some Asian countries. We aimed to explore patients’ opinions about potential MUR and other enhanced services provided by community pharmacists.Patients and methodsA qualitative study using focus groups was conducted at Naresuan University’s community pharmacy, Phitsanulok, Thailand. MUR-naïve patients were recruited from two pharmacies in Phitsanulok. All focus groups were audio-recorded, transcribed, and thematically analyzed.ResultsTwenty participants attended four focus groups. The following themes were identified: 1) requirement and need for the service, 2) accessibility and convenience of receiving the service, 3) pharmacist attributes needed in delivering the service, and 4) how to promote the use of MUR successfully. The majority of participants had poor understanding about their medicines and were interested in receiving a MUR service. Regarding accessibility, convenience and close proximity of pharmacies to homes were deemed to be supportive of participants to use the service. However, several potential barriers to uptake were identified: perceived difficulty on the part of recipients in making time to receive the service and the inconvenience of having to provide medicines/records of medicines to pharmacists. The following domains of pharmacists’ characteristics were viewed as supportive determinants: personality (friendliness and confidence in giving information) and attitude (willingness to provide the service and not commercially oriented). The participants suggested that promoting the services using a mix of strategies would increase an awareness of MUR service.ConclusionRecognizing the unmet needs of patients for information on their medicines provides a good opportunity for community pharmacists to offer an MUR service to ensure quality use of medicines in the community.

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Section: Discussionmentioning

confidence: 59%

Patient opinions on medicine-use review: exploring an expanding role of community pharmacists

Aimaurai¹,

Jumpated²,

Krass³

et al. 2017

PPA

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“…The views and perspectives of patients with LTCs are usually incorporated in research that focus on interventions such as specific services [30, 38], LTCs-specific intervention [39, 40], medicines management services [41, 42] adherence-improving interventions [43], and lifestyle and public health interventions [44, 45]. However, these focus on patients’ preferences, experiences and satisfaction with these services and interventions.…”

Section: Introductionmentioning

confidence: 99%

Self-care of long-term conditions: patients’ perspectives and their (limited) use of community pharmacies

et al. 2017

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Background Self-care support is an ‘inseparable’ component of quality healthcare for long-term conditions (LTCs). Evidence of how patients view and use community pharmacy (CP) to engage in self-care of LTCs is limited. Objective To explore patients’ perspectives of engaging in self-care and use of CP for self-care support. Setting England and Scotland. Method Qualitative design employing semi-structured interviews. LTCs patients were recruited via general practitioners (GPs) and CPs. Interviews were conducted between May 2013 and June 2014; they were audio-recorded, transcribed verbatim and analysed thematically. Results Twenty-four participants were interviewed. Three main themes emerged: engaging in self-care, resources for self-care support and (limited) use of community pharmacy. Participants’ LTC ‘lived experience’ showed that self-care was integral to daily living from being diagnosed to long-term maintenance of health/wellbeing; self-care engagement was very personal and diverse and was based on beliefs and experiences. Healthcare professionals were viewed as providing information which was considered passive and insufficient in helping behavioural change. Non-healthcare sources (family, carers, friends, internet) were important in filling active support gaps, particularly lifestyle management. Participants’ use of, and identified need for, community pharmacy as a resource for self-care support of LTCs was limited and primarily focussed on medicines supply. There was low awareness and visibility of CPs’ potential roles and capability. Conclusion CP needs to reflect on patients’ low awareness of its expertise and services to contribute to self-care support of LTCs. Rethinking how interventions are designed and ‘marketed’; incorporation of patients’ perspectives and collaboration with others, particularly GPs, could prove beneficial.

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“…8e13 A significant intervention of a pharmacist today is to provide pharmaceutical advice, 14 but many pharmacists appear to have little knowledge on natural health products, making them illequipped to implement this key recommendation. Formularies are an effective way to improve prescribing practice, 14 and the concept of formularies forms a basis of modern management systems.…”

Section: Introductionmentioning

confidence: 99%

“…Formularies are an effective way to improve prescribing practice, 14 and the concept of formularies forms a basis of modern management systems. 15 There are virtually no sources of referenced information regarding herbal therapy that are specific to products available in local community pharmacies.…”

Section: Introductionmentioning

confidence: 99%

Compilation of a herbal medicine formulary for herbal substances in Malta and its usefulness amongst healthcare professionals

Spiteri¹,

Attard²,

Serracino‐Inglott³

et al. 2013

Journal of Young Pharmacists

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a b s t r a c tContext: Today, the use of herbal medicine for primary healthcare has increased considerably. Since local pharmacists graduate with little knowledge on herbal medicine, the majority are ill-equipped to provide pharmaceutical advice. Aims: To develop and evaluate a herbal medicine formulary to aid healthcare professionals (HCPs) in the prescribing, dispensing and counselling responsibilities. Settings and Design: Community pharmacies. Methods and Material: Monographs on all herbal substances available locally were compiled into a formulary. The formulary was then distributed to all, 216, local pharmacies. Subsequently, a questionnaire was distributed to 55 pharmacists and 10 general practitioners (GPs). Statistical analysis used: Descriptive statistical analysis. Results: A total of 177 herbal monographs have been compiled and 612 herbal products listed. Thirty HCPs participated in the questionnaire. The formulary was found to be useful by all participants with 19 claiming to use it frequently and 7 quite frequently. Participants (n ¼ 30) agree that the information contained within the formulary was found to be useful (26), the formulary helped them learn which HMPs are present in the local market (29), the formulary is user friendly (27), information included is upto-date and well referenced (29) and that there is the need for a formulary of this kind in Malta (28). Conclusions: The formulary was found to be a useful tool for HCPs leading to high quality, evidence-based prescribing together with enhanced monitoring and improved patient care.

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Patients’ experiences of a community pharmacy-led medicines management service

Cited by 35 publications

References 13 publications

Patient opinions on medicine-use review: exploring an expanding role of community pharmacists

Patient opinions on medicine-use review: exploring an expanding role of community pharmacists

Self-care of long-term conditions: patients’ perspectives and their (limited) use of community pharmacies

Compilation of a herbal medicine formulary for herbal substances in Malta and its usefulness amongst healthcare professionals

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