Patient satisfaction with telemedicine in rhinology during the COVID-19 pandemic

Hentati, Firas; Cabrera, Claudia I.; D’Anza, Brian; Rodriguez, Kenneth

doi:10.1016/j.amjoto.2021.102921

Cited by 23 publications

(41 citation statements)

References 21 publications

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“…Three studies reported follow‐up of rhinology patients via phone call and videoconference 20,64,65 . Two of these reported the proportion of patients assessed remotely requiring subsequent F2F consultation at 7.5% (19/253) 20 and 1.5% (5/339), 64 with reasons including need for biopsy and examination.…”

Section: Resultsmentioning

confidence: 99%

“…The impact of the COVID‐19 pandemic also ought to be mentioned, where remote consultation has enabled ongoing provision of health services with no risk of respiratory virus transmission. Two studies reported greater patient acceptance of remote consultation over F2F review during the pandemic 65,67 …”

Section: Discussionmentioning

confidence: 99%

“…Three studies reported follow-up of rhinology patients via phone call and videoconference. 20,64,65 Remote rhinology follow-up was reported at greater than 80% overall user satisfaction in two studies. 64,65 Both studies also reported the most common advantage to remote follow-up was convenience in cost and time compared to F2F review and the most common disadvantage was the lack of physical examination.…”

Section: Rhinologymentioning

confidence: 99%

“…20,64,65 Remote rhinology follow-up was reported at greater than 80% overall user satisfaction in two studies. 64,65 Both studies also reported the most common advantage to remote follow-up was convenience in cost and time compared to F2F review and the most common disadvantage was the lack of physical examination. Notably, one study reported that 47% (21/45) of those seen remotely felt that the COVID-19 pandemic had changed their desire for F2F review and of these most would prefer remote follow-up.…”

Section: Rhinologymentioning

confidence: 99%

“…Notably, one study reported that 47% (21/45) of those seen remotely felt that the COVID-19 pandemic had changed their desire for F2F review and of these most would prefer remote follow-up. 65…”

Section: Rhinologymentioning

confidence: 99%

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A systematic review of outcomes of remote consultation in ENT

Gupta

Gkiousias

Bhutta

2021

Clinical Otolaryngology

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Aims Remote or tele‐consultation has become an emerging modality of consultation in many specialities, including ENT. Advantages include increasing accessibility, potential to reduce costs and, during the COVID‐19 pandemic, reduced risk of infection transmission. Here, we systematically collate and synthesise the evidence base on outcomes from remote consultation in adult and paediatric ENT services. Methods We performed a review in accordance with PRISMA guidelines. We searched Medline and Embase for relevant articles. Outcomes include specific patient pathway efficiency measures (including number of healthcare visits, lead time, touch time and handoff), patient/clinician satisfaction, cost analysis and safety implications. Results From 6325 articles screened, 53 met inclusion criteria. Publications included studies on remote consultation for initial, preoperative and follow‐up assessment (including postoperative). In most instances, remote consultation reduced costs and time from referral to assessment and was associated with high patient satisfaction. However, a face‐to‐face follow‐up appointment was required in 13%‐72% of initial consultations, suggesting that remote consultation is only appropriate in selected cases. Conclusion Remote consultation is appropriate and preferable for ENT consultation in specific conditions and circumstances. Future research should look to better define those conditions and circumstances, and report using recognised quality standards and outcome measures.

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Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Rhinologymentioning

confidence: 99%

Section: Rhinologymentioning

confidence: 99%

Section: Rhinologymentioning

confidence: 99%

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A systematic review of outcomes of remote consultation in ENT

Gupta

Gkiousias

Bhutta

2021

Clinical Otolaryngology

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Patient satisfaction with telemedicine is noninferior to in‐office visits: Lessons from a tertiary rhinology and endoscopic skull base surgery practice

Wang

Caballero

et al. 2021

Int Forum Allergy Rhinol

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Carbon savings potential of virtual care in obstructive sleep apnea and otitis media with effusion

Heffernan,

Lalande,

Chadha

et al. 2024

Laryngoscope Investig Oto

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ObjectiveTo determine the carbon savings potential of incorporating virtual care into surgical care pathways for pediatric patients with obstructive sleep apnea or otitis media with effusion.MethodsPediatric patients with obstructive sleep apnea or otitis media with effusion were not enrolled, instead, a modeling cohort study design was used. This study utilized the British Columbia healthcare system and geography to model emissions. Care pathways were developed for pediatric patients with obstructive sleep apnea or otitis media with effusion requiring care at a tertiary pediatric center. Home addresses were located at the geographical center of the two most populated municipalities within each of the 10 most populated regional districts in 2020. Virtual visits replaced up to three clinically equivalent in‐person visits. Emissions (kgCO2e) for transport and virtual visits were estimated. Population‐weighted means and descriptive statistics were calculated.ResultsUtilizing 1, 2, or 3 virtual visits in the obstructive sleep apnea care pathway yielded potential emissions savings of 19.9%, 39.9%, and 59.8% respectively. Integrating 1, 2, or 3 virtual visits into the otitis media with effusion care pathway produced potential emissions savings of 16.6%, 33.2%, and 49.7%, respectively. Integrating 3 virtual visits can save up to 2156.8 kgCO2e per patient.ConclusionsAppropriately conducting up to 50% of clinical encounters virtually for children with obstructive sleep apnea or otitis media with effusion reduced theoretical carbon emissions. For a single child, emission savings could reach over 2150 kgCO2e.Level of EvidenceLevel 5.

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Patient satisfaction with telemedicine in rhinology during the COVID-19 pandemic

Cited by 23 publications

References 21 publications

A systematic review of outcomes of remote consultation in ENT

A systematic review of outcomes of remote consultation in ENT

Patient satisfaction with telemedicine is noninferior to in‐office visits: Lessons from a tertiary rhinology and endoscopic skull base surgery practice

Carbon savings potential of virtual care in obstructive sleep apnea and otitis media with effusion

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