Patient satisfaction with telemedicine is noninferior to in‐office visits: Lessons from a tertiary rhinology and endoscopic skull base surgery practice

Du, Matthew; Wang, Esther; Caballero, Nadieska; Portugal, Louis; Das, Paramita; Horowitz, Peleg; Yamini, Bakhtiar; Pinto, Jayant M.; Roxbury, Christopher R.

doi:10.1002/alr.22903

Cited by 5 publications

(4 citation statements)

References 5 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previous studies have shown that patients are satisfied with telemedicine, 8 although reported rates of physician satisfaction vary and may be cohort dependent 9,10 . A recent study suggests that physician satisfaction may be higher for new patient visits, particularly for chief complaints such as acute or chronic rhinosinusitis, which were common in our virtual group 10 .…”

Section: Discussionmentioning

confidence: 80%

Practice patterns and provider satisfaction in a virtual rhinology and skull base surgery clinic

Adams

Wang

et al. 2022

Int Forum Allergy Rhinol

Self Cite

View full text Add to dashboard Cite

Section: Discussionmentioning

confidence: 80%

Practice patterns and provider satisfaction in a virtual rhinology and skull base surgery clinic

Adams

Wang

et al. 2022

Int Forum Allergy Rhinol

Self Cite

View full text Add to dashboard Cite

“…Similarly, patients undergoing endoscopic skull base surgery also reported comparable satisfaction rates with telemedicine to in-office visits; however, patients preferring in-office visits also frequently pointed to nasal endoscopy as a principle reason. 18 …”

Section: Effect On Practice and Telemedicinementioning

confidence: 99%

COVID-19 and rhinological surgery

Patel

Fang

Grube

et al. 2022

Operative Techniques in Otolaryngology-Head and Neck Surgery

View full text Add to dashboard Cite

“…Many studies have shown patient satisfaction to be overall positive or at least non-inferior to in-office visits. 9 , 10 But these studies also show that there are many patient concerns with telemedicine, including the ability to reach their provider easily, establishing a trustful physician-patient relationship, establishing clear lines of communication with all providers virtually, and dealing with the technological difficulties of the model. 9 – 11 This leads to the question of whether the patient experience would be positive in this new ACH hospital at home model, where the physician and bedside registered nurse care is all virtual in nature, coming from a command center.…”

Section: Introductionmentioning

confidence: 99%

“… 9 , 10 But these studies also show that there are many patient concerns with telemedicine, including the ability to reach their provider easily, establishing a trustful physician-patient relationship, establishing clear lines of communication with all providers virtually, and dealing with the technological difficulties of the model. 9 – 11 This leads to the question of whether the patient experience would be positive in this new ACH hospital at home model, where the physician and bedside registered nurse care is all virtual in nature, coming from a command center. We have previously looked at patient satisfaction in our Care Hotel program and patients had high satisfaction with this outpatient post-procedural monitoring program.…”

Section: Introductionmentioning

confidence: 99%

Overall patient experience with a virtual hybrid hospital at home program

et al. 2022

View full text Add to dashboard Cite

Objectives: Traditional hospital at home models often have high patient experience scores. The purpose of this study is to look at the patient experience of a new virtual hybrid model of hospital at home called Advanced Care at Home. Methods: Patients in Mayo Clinic’s Advanced Care at Home program received a survey via email from 1 January–31 May 2021. Each survey consisted of 20 questions divided into 18 multiple-choice and two open-ended questions. Results: Ninety-nine surveys were sent and 41 partially or completely finished surveys were returned for a response rate of 41.4%. Patients responded positively, denoted by answering “strongly agree or somewhat agree,” with regard to the ability to reach the team right away 100% of the time, being kept informed 92% of the time, the command center responding promptly to their needs 95% of the time, the team providing comfort and support 98% of the time, feeling comfortable with interacting with their provider by phone or tablet 95% of the time, the ease of use from the equipment 97% of the time, the virtual and in-person staff working well together 98% of the time, the staff treating patients with courtesy and respect 100% of the time, and the ease of understanding the discharge process and feeling ready to leave the program 100% of the time. All providers received positive responses on listening ⩾88% of the time. Patients gave a top rating in likelihood to recommend the program 100% of the time. Conclusion: Overall, the Advanced Care at Home model of hospital at home was highly recommended by patients. Patients scored the program high on responsiveness, staff engagement and communication, ease of equipment use, and readiness for discharge, strengthening the overall confidence in this novel program.

show abstract

Patient satisfaction with telemedicine is noninferior to in‐office visits: Lessons from a tertiary rhinology and endoscopic skull base surgery practice

Cited by 5 publications

References 5 publications

Practice patterns and provider satisfaction in a virtual rhinology and skull base surgery clinic

Practice patterns and provider satisfaction in a virtual rhinology and skull base surgery clinic

COVID-19 and rhinological surgery

Overall patient experience with a virtual hybrid hospital at home program

Contact Info

Product

Resources

About