Patient satisfaction with services of the outpatient department

Abstract

a b s t r a c tBackground: Patients' satisfaction is a useful measure to provide an indicator of quality in healthcare and thus needs to be measured frequently. The aim of the study was to analyse and compare the level of satisfaction of patients attending the Outpatient Department of a Hospital.Methods: Study was conducted by using a pre-structured questionnaire with 120 samples.Samples were further stratified into sub-populations of Officers, Junior Commissioned Officers (JCOs) and Other Ranks (ORs) including dependents as study population.Results: JCOs predominantly expressed lower satisfaction judgement with several attributes. Overall satisfaction judgement with Outpatient Department services were rated lower by JCOs (2.56) when compared with Officers and ORs (3.10), the difference being statistically significant.

Level of Satisfaction Determines the Attitude towards Treatment among Patients with Selected Life-Style Diseases Attending Outpatient Department – Experience from a Pilot Study in a Tertiary Care Hospital

“…In their study, Mohd A. and Chakravarty A. found out behavior of staffs, waiting time to be important factors behind OPD satisfaction and affect the treatment-seeking behavior. [4] In this study the behaviors of neither the non-medical staffs nor the doctors seemed to have any statistically significant relationship with the level of overall attitude. In the study conducted at Nigeria [3] age was found to be an important predictor, but in this study no statistically significant association could be established except with attitude towards performing investigations on-schedule.…”

“…Mohd A. and Chakravarty A. [4] identified several potential areas for patient satisfaction like good behavior of the staffs, short waiting time, cleanliness of the OPD set up etc. They also suggested that satisfaction improves the treatment outcome.…”

A prospective study of level of satisfaction among surgical patients in a tertiary care hospital of central India

“…with 85.2 % satisfied with such consultation. 20,21 In our series 79.62% patients are satisfied after counselling and empowerment ( Table 1). Attributes that hold steady for good doctor patient relationship are sympathy and kindness, good communication between patients and doctors and patience and shared responsibility in managing illness of the patient.…”

Patient Satisfaction: An Informative Tool towards Improvement of Quality Health Care in a Tertiary Care Hospital

“…patients had easy access to the basic facilities which was much higher in comparison to other studies (6) (9) . Cleanliness of the hospital premises is very important and a high level of it is needed.…”

“…The findings were similar to other studies. (5)(7) (11) (13) In study by Mohd Athar et al most of the subjects were graduates(47%) (6) . Government hospital provides patient care at cheap and subsidized rates to the common people and most of the patients in the study were unemployed similar to study by Sanjeewa et al (13) in contrast to study by Mankar et al where service class formed major chunk (35.1%) (5) The central location of the hospital and easy accessibility made it convenient for about threefourth of the patients to attend the OPD.…”