A prospective study of level of satisfaction among surgical patients in a tertiary care hospital of central India

Rakhonde, Anant Kumar; Seth, Amarnath; Rakhonde, Neeta; Chanchlani, Roshan

doi:10.18203/2349-2902.isj20150929

Cited by 2 publications

(4 citation statements)

References 12 publications

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“…The degree to which these expectations are met or otherwise could result in patient satisfaction or a hurtful feeling that may culminate into medicolegal actions. Instances of this has been reported in studies from several parts of the globe [4]- [7].…”

Section: Introductionmentioning

confidence: 70%

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Informed Consent in Surgical Practice in Port Harcourt: How Informed are the Patients?

et al. 2021

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Aim: The aim of this study was to ascertain the opinion of patients on counselling of the surgical patient in tertiary healthcare facilities in Port Harcourt in the months of May and June 2020. Background: Counseling of the surgical patient is a dynamic process and its scope which is individualized should arm the patient with information on the purpose and nature of the disease and treatment, etc. Materials and Methods: Four hundred and twenty respondents were recruited for this cross-sectional descriptive study carried out in the wards and specialist surgical out-patient clinics of Teaching Hospitals in Port Harcourt, Nigeria between the months of May and June 2020 using semi-structured questionnaires. Data obtained was analysed using the Statistical Package for the Social Sciences (SPSS) version 20.0. Results: Two hundred and twenty-five (53.6%) respondents asserted that they had counselling sessions for the surgical operation, 108 (25.7%) respondents opined that they did not have counselling session, while 87 (20.7%) were not sure if they had or not. Forty-five (10.7%) respondents asserted that the surgeons carried out the counselling. Only, 227 (54.0%) of the respondents affirmed that they were satisfied with the counselling sessions, while 104 (24.8%) respondents asserted that there was no counselling session at all. Conclusion: The opinion of patients on the counselling service experience is not entirely satisfactory. There is need for closer attention to be paid to issues of counselling of the surgical patient in order to ensure the full benefits of the services rendered.

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Section: Introductionmentioning

confidence: 70%

“…The implication of this is that little attention is paid to surgical counselling sessions, leaving some patients and relatives unsatisfied with health service delivery. However, variable the duration, investing sufficient time to counselling patients could avoid unnecessary medicolegal issues [4], [5].…”

Section: Discussionmentioning

confidence: 99%

Informed Consent in Surgical Practice in Port Harcourt: How Informed are the Patients?

et al. 2021

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“…However, while previous works were limited to measuring these dimensions in patients with different conditions [26,40,60,80,94,126], this research adds value by showing some possible consequences of patient empowerment in terms of value co-creation behaviors. The consequences of empowerment had previously been investigated mainly in terms of improving health and well-being [86,87,127,128] and in terms of patient satisfaction [129][130][131], which can be considered a measure of service quality in healthcare [132,133]. According to the results of this research, patient empowerment should positively influence co-creation behaviors because from the analysis it emerges that the dimensions of empowerment have direct and positive effects on the patient's predisposition to implement behaviors of participation in health management and citizenship behaviors with health organizations.…”

Section: Discussionmentioning

confidence: 99%

“…Terms such as "involvement", "engagement" and "self-engagement" are often used, sometimes synonymously, although they express different levels of commitment and intensity of interaction by customers, as well as different roles in actual interactions [37,94]. "Involvement" is generally used to emphasize the proactive role of providers in facilitating and promoting the active participation of clients [130,[134][135][136][137][138][139][140][141][142][143][144]; the service provider takes the initiative and the customer's role requires less effort/intensity. "Engagement" is often used to indicate the active, equal and reciprocal participation of the customer and the supplier in the value co-creation [104,[137][138][139]; both the customer and the supplier, with equal effort or intensity, initiate participation.…”

Section: Discussionmentioning

confidence: 99%

Empowering Patients to Co-Create a Sustainable Healthcare Value

2019

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Extensive literature suggests that a solution to the current problems of healthcare sustainability is the active involvement of patients in health management through the empowerment of their abilities. Latest marketing frameworks suggest that patients are important resources for co-creating health value together with operators. This research aims to analyze the effects of patient empowerment on patients’ value co-creation behaviors. An empirical survey was conducted on 250 patients with chronic diseases in Italy. The results, analyzed using the structural equation modeling, showed that their empowerment enhanced value co-creation behaviors. Patients apply their health competencies and resources in their co-creation of health service with operators. It is, therefore, important to empower patients in their transformation from passive to active stakeholders, working with providers for the most optimal health outcomes. This research provides practitioners with suggestions for patient involvement which utilizes their knowledge, capabilities and responsibility to improving healthcare services.

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A prospective study of level of satisfaction among surgical patients in a tertiary care hospital of central India

Cited by 2 publications

References 12 publications

Informed Consent in Surgical Practice in Port Harcourt: How Informed are the Patients?

Informed Consent in Surgical Practice in Port Harcourt: How Informed are the Patients?

Empowering Patients to Co-Create a Sustainable Healthcare Value

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