Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Tran, Bach Xuan; Dang, Anh Kim; Vu, Giang Thu; Tran, Tung Thanh; Latkin, Carl A.; Ho, Cyrus S.H.; Ho, Roger

doi:10.1371/journal.pone.0223723

Cited by 21 publications

(15 citation statements)

References 35 publications

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“…The overall level of satisfaction in the patient the grand mean is 4.46 and standard deviation of 0.52, which revealed that the patients are highly satisfied with the general services provided to them at the University of Medical Sciences Teaching Hospital Complex. Thus, this is conformity with the research of Tran, Dang, Thu Vu, Tran, Latkin, Ho and Ho [46].…”

Section: Discussionsupporting

confidence: 92%

Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Olanrewaju¹,

Oyindamola²,

Oluyemi³

et al. 2020

IJHPEBS

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Optimal Service delivery is imperative for a favorable patients' care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The crosssectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R 2 =0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, nonjudgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.

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Section: Discussionsupporting

confidence: 92%

Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Olanrewaju¹,

Oyindamola²,

Oluyemi³

et al. 2020

IJHPEBS

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“…In routine HIV care, findings from Ethiopia and Vietnam have shown similar associations to what was observed in our study, i.e., In these two studies, patient satisfaction was positively associated with a higher CD4 count and lower HIV stage. Furthermore, higher satisfaction was also associated with a better quality of life and reduced illness episodes for individuals with early HIV disease [ 32 , 33 ].…”

Section: Discussionmentioning

confidence: 99%

Factors that influence the satisfaction of people living with HIV with differentiated antiretroviral therapy delivery models in East Central Uganda: a cross-sectional study

Baleeta¹,

Muhwezi²,

Tumwesigye

et al. 2023

BMC Health Serv Res

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Background The World Health Organization (WHO) and the Uganda Ministry of Health recommend differentiated service delivery models (DSDMs) as patient-centered antiretroviral therapy (ART) mechanisms for people living with HIV/AIDS (PLHIV) with undetectable viral loads. We studied patient satisfaction with ART services, and its associated factors amongst PLHIV enrolled in DSDMs in Uganda. Methods This cross-sectional study involved a random sample of PLHIV accessing DSDM-related ART at nine facilities in East Central Uganda. Eligible patients were adult PLHIV (≥18 years), on ART, and enrolled for at least 12 months in one of three DSDMs: Community Client-Led ART Delivery (CCLAD), Community Drug Distribution Points (CDDP), or Fast-Track Drug Refill (FTDR). We collected data from June to July 2019. A validated tool measured satisfaction. General Estimating Equations with modified Poisson regression and exchangeable correlation structures accounted for clustering at health facilities and identified DSDM-related satisfaction factors. Results Of 842 participants enrolled, 530 (63.5%) accessed HIV care through CDDP, 166 (20.1%) through CCLAD, and 146 (16.3%) through FTDR; 541 (64.2%) were satisfied with DSDM services: 78.7% in CDDP, 42.8% in CCLAD, and 36.3% in FTDR. The delivery and treatment factors positively associated with satisfaction included: being enrolled on CDDP [adjusted prevalence ratio (aPR) = 1.51, 95% CI:1.47–1.56] or FTDR [aPR = 1.47, 95% CI:1.26–1.71] relative to CCLAD and being enrolled in a DSDM for more than 3 years [aPR = 1.28, 95% CI:1.11–1.48]. Poor ART adherence [aPR = 0.33, 95% CI:0.19–0.56] and having a baseline WHO HIV stage of 3 or 4 [aPR = 0.36, 95% CI:0.20–0.64] relative to stages 1 and 2 were negatively associated. Among socioeconomic factors, having lower transport costs (< $1.35) per clinic visit [aPR = 1.34, 95% CI:1.17–1.53], being employed [aPR = 1.61, 95% CI:1.38–1.87], and being single [aPR = 1.10, 95% CI:1.08–1.13] were positively associated with satisfaction; drinking alcohol at least once a week [aPR = 0.77, 95% CI:0.63–0.93] was negatively associated with patient satisfaction. Conclusions Results showed that 64.2% of patients were satisfied with DSDM services. HIV service delivery and treatment factors (DSDM type, time in DSDM, WHO stage, ART adherence), plus social factors (employment and marital status, transport costs, alcohol consumption), were associated with patient satisfaction. DSDM implementers should tailor services to address these factors to improve patient satisfaction.

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“…This result was supported by a study in southern Ethiopia 26 and Vietnam. 48 Furthermore, WHO evidence showed that all responsiveness domains, except confidentiality, were positively and significantly linked to recorded satisfaction with the health care system. 5 This represents the presence of the high patient and professional interactions that meets the needs of patients, which should be an absolute priority for patients with HIV/AIDS.…”

Section: Discussionmentioning

confidence: 99%

Health System Responsiveness for HIV/AIDS Treatment and Care Services in Shewarobit, North Shewa Zone, Ethiopia

Asefa¹,

Atnafu²,

Dellie³

et al. 2021

PPA

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Purpose Health System Responsiveness is the key objective of the health system used to fulfil patients’ universal legitimate expectations. However, the health system’s responsiveness to HIV/AIDS was not assessed in Ethiopia. Therefore, this study aimed at assessing the health system responsiveness of HIV/AIDS treatment and care services and associated factors in the public health facilities of Shewarobit town, Ethiopia. Patients and Methods An institution-based cross-sectional study was employed from 15 February to 15 April 2020 in the public health facilities of Shewarobit town. The data were collected among 416 randomly selected Anti-Retroviral Therapy (ART) users using an interviewer-administered questionnaire. Responsiveness was measured using 27 Likert scale questions across seven responsiveness domains. A binary logistic regression model was fitted. A p-value of less than 0.05 and AOR with a 95% confidence interval (CI) was used to declare the associated factors in the final multivariable logistic regression analysis. Results The overall health system responsiveness was 55.3% (95% CI: 50.6–59.8). High performance of responsiveness was found on confidentiality, respect, and communication domains, whereas poor responsiveness was achieved in prompt attention and choice domains. Participants aged 50+ years (AOR:2.48, 95% CI, 1.12–5.54), perceived good health (AOR: 3.10, 95% CI: 1.75–5.48), patients’ satisfaction with care (AOR: 2.98, 95% CI: 1.35–6.54) and history of visiting traditional healers (AOR: 2.50, 95% CI:1.51–4.17) were factors associated with health system responsiveness of HIV/AIDS treatment and care services in the study area. Conclusions Unacceptable responsive performance was found in choice and prompt attention domains. Participants’ age, perceived health status, history of visiting traditional healers, and patient satisfaction were factors that affect responsiveness in the study area. Thus, providing training, frequent supportive supervision, improving community awareness, and incorporating traditional healers in the modern health system would enhance the health system responsiveness in Ethiopia.

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Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Cited by 21 publications

References 35 publications

Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria

Factors that influence the satisfaction of people living with HIV with differentiated antiretroviral therapy delivery models in East Central Uganda: a cross-sectional study

Health System Responsiveness for HIV/AIDS Treatment and Care Services in Shewarobit, North Shewa Zone, Ethiopia

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