Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia

Abstract

Background HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia. Methods Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05). Results A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28–37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients’ satisfaction and duration of stay on ART and waiting time to get service (p<0.05). Those patients who stayed 36–60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04–0.771). Conclusion Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient’s satisfaction.

Patient Satisfaction with Antiretroviral Therapy Services in Hadiya Zone, Central Ethiopia Using the Donebidean Model: A Time-Motion Study

“…This study is lower than the patient satisfaction studies conducted in several parts of Ethiopia, such as Tigray (89.6%), 28 Addis Ababa (85.5%), 29 and Jimma (82%). 15 However, it is consistent the study conducted in Amara region. 30 This might be because satisfaction is a psychological variable that varies from place to place owing to the structure of the hospital, the interaction of health professionals, and the time it takes to get the services.…”

“…The number of ART service users at Wachemo University Nigist Elleni Mohammed Memorial Comprehensive hospital, Homecho, Shone and Ginbichu Hospitals is 1250, 36, 150 and 69 patients respectively. 15 In the Zone, currently, the number of people living with HIV/AIDS (PLWHA) is 2350, many of whom were on ART. The chronology of ART client’s movement from entering to facility and exiting the facility varies from hospital to hospital depending on type and level of hospital.…”

Satisfaction of antiretroviral therapy services and its associated factors among adult clients attending antiretroviral therapy in Woliso town, Ethiopia

“…This is consistent with previous studies in Mizan-Tepi and West Wolega Zone [ 7 , 8 ]. However, this finding was lower than the study reported from Gonder Town (75.4%), and Jimma town (89.6%) [ 9 , 10 ].…”

Client satisfaction among HIV positive and HIV negative attendees in a military hospital in Southwest Nigeria

“…carried out in Ethiopia (93.2%). [ 16 ] Privacy and confidentiality are critical issues for people with HIV and can affect their decision to seek care.…”