Patient satisfaction with ambulance care services: Survey from two districts in southern Sweden

Johansson, Anders; Ekwall, Anna Kristensson; Wihlborg, Jonas

doi:10.1016/j.ienj.2010.03.002

Cited by 17 publications

(19 citation statements)

References 10 publications

(7 reference statements)

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“…As our finding shows, the satisfaction level in males was higher. In other studies, satisfaction level in both sexes was equal (26, 27). Of course, another study showed that sex of patients can affect satisfaction level (28).…”

Section: Discussionmentioning

confidence: 60%

Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran

Heydari¹,

Kamran²,

Zali³

et al. 2017

Electron physician

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IntroductionPatient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran.MethodsThis cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation coefficient, and Fisher’s exact test were used.ResultsOne hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean: 41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon test did not show any significant difference between pain severity before and after arriving EMS in the cardiac and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased (p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant (p=0.001). Orthopedic patients had the most satisfaction of EMS.ConclusionGenerally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to improve the level of patient satisfaction of EMS.

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Section: Discussionmentioning

confidence: 60%

Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran

Heydari¹,

Kamran²,

Zali³

et al. 2017

Electron physician

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“…The relationship with ambulance professionals was understood as surrendering to dependence on another person . Consistently positive results were reported regarding patient satisfaction with care and treatment . Patients unacquainted with technical aspects of health care often made judgements based on satisfaction with perceived interpersonal care .…”

Section: Resultsmentioning

confidence: 96%

Caring science research in the ambulance services: an integrative systematic review

Sundström

Bremer

Lindström

et al. 2018

Scandinavian Caring Sciences

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Background The ambulance services are associated with emergency medicine, traumatology and disaster medicine, which is also reflected in previous research. Caring science research is limited and, since no systematic reviews have yet been produced, its focus is unclear. This makes it difficult for researchers to identify current knowledge gaps and clinicians to implement research findings. Aim This integrative systematic review aims to describe caring science research content and scope in the ambulance services. Data sources Databases included were MEDLINE (PubMed), CINAHL, Web of Science, ProQDiss, LibrisDiss and The Cochrane Library. The electronic search strategy was carried out between March and April 2015. The review was conducted in line with the standards of the PRISMA statement, registration number: PROSPERO 2016:CRD42016034156. Review methods The review process involved problem identification, literature search, data evaluation, data analysis and reporting. Thematic data analysis was undertaken using a five‐stage method. Studies included were evaluated with methodological and/or theoretical rigour on a 3‐level scale, and data relevance was evaluated on a 2‐level scale. Results After the screening process, a total of 78 studies were included. The majority of these were conducted in Sweden (n = 42), fourteen in the United States and eleven in the United Kingdom. The number of study participants varied, from a case study with one participant to a survey with 2420 participants, and 28 (36%) of the studies were directly related to patients. The findings were identified under the themes: Caregiving in unpredictable situations; Independent and shared decision‐making; Public environment and patient safety; Life‐changing situations; and Ethics and values. Conclusion Caring science research with an explicit patient perspective is limited. Areas of particular interest for future research are the impact of unpredictable encounters on openness and sensitivity in the professional–patient relation, with special focus on value conflicts in emergency situations.

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“…However, Johansson et al (2011) found in their study that patients within ambulance care in Sweden were pleased with the care received and the competence of the ambulance staff.…”

Section: Limitationsmentioning

confidence: 90%

Reliability of a Swedish pre-hospital dispatch system in prioritizing patients

Edström

Toutin

et al. 2013

International Emergency Nursing

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Patient satisfaction with ambulance care services: Survey from two districts in southern Sweden

Cited by 17 publications

References 10 publications

Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran

Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran

Caring science research in the ambulance services: an integrative systematic review

Reliability of a Swedish pre-hospital dispatch system in prioritizing patients

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